Address- Opportunity to use your strong Customer Service exp and develop office career
- Inner City location - close to train
- Great $$$ based on experience
Our client is looking for a customer service star to join their busy team as a Service Coordinator. If you genuinely love looking after customers, are efficient and brilliant at prioritising then you will love this role.
As a Service Coordinator, you will be responsible for providing exceptional service to customers as well as performing the administrative tasks associated with scheduling of technicians and ensuring they have the correct parts.
This role is highly suited to someone who is highly organised, loves problem solving and thrives in a fast paced environment.
Duties include but are not limited to:
- Inbound calls and emails in relation to managing customer enquiries and bookings
- Contact customers in relation to services due as well as client follow ups
- Schedule maintenance visits and produce regular run sheets on time
- Allocate technicians (breakdowns, service visits, repairs, etc)
- Produce quotes
- Order parts for technicians
- Keep the database up to date on a daily basis
- Liaise with different areas of the business and build strong internal relationships
- Build outstanding rapport with customers
- Handle and investigate customer complaints
- Use problem solving skills to provide suitable solutions to customers
- General administrative tasks and utilising your organisational skills
The ideal candidate will have the following skills/experience:
- Proven experience in administration or customer service and a desire to learn!
- Open to candidates who have previously worked in hospitality or retail with transferable skills who would love to develop an office based career
- Team player attitude
- Efficient, understanding of time critical tasks and great at prioritising
- Passionate about providing OUTSTANDING customer service!!
- Confident over the phone with a polite and courteous telephone manner
- Intermediate skills in Microsoft Office packages plus the ability to pick up internal systems
- High attention to detail
- Ability to multi task with a strong willingness to learn
The benefits of this role include but are not limited to:
- Feel the satisfaction of genuinely helping customers on a daily basis
- Full training provided - the opportunity to utilise your general customer service experience and develop your career in the scheduling/construction industry
- Lovely down to earth team
- Great hours Monday to Friday - no crazy hours here!
This is a great role where you can truly apply your strong customer service and administrative skills and feel a solid sense of achievement at the end of each day. If you are interested, don’t wait!! Contact Jacquie Speirs by clicking on the APPLY NOW button below.
Please note: only shortlisted candidates will be contacted on this occasion, we thank you in advanced for your application.
#SCR-jacquie-speirs
