Service Coordinator Yard Maintenance - Bundaberg

• Join the team who are passionate about making a genuine difference in the lives of other people?
• Full Time Position - $36.20 per hour plus generous salary sacrificing benefits to increase your take-home pay.
• Work/Life balance - no weekend work

About CatholicCare Central Queensland

CatholicCare Central Queensland is the official social service agency for the Catholic Diocese of Rockhampton. At CatholicCare, we are proud to care for, work and engage with people from all walks of life, regardless of their religion, race, age, or individual qualities.

As a Catholic social service agency, we are committed to promoting social justice and advocating for vulnerable populations. We are proud to offer diverse and rewarding careers in a fast-paced and dynamic environment.

Primary Objective

As a member of the Community Care Services Team , the Service Coordinator Yard Maintenance is responsible for ensuring services are efficiently delivered to clients of Home & Yard Maintenance Services CatholicCare Central Queensland. The primary objective of this role includes.

• Building, reviewing, and maintaining an effective service schedule in line with relevant legislation, organisational guidelines and client demand.
• Acting as a primary contact officer and assuming service delivery responsibilities for an identified cluster of clients.
• Provide responsive line management to Yard Maintenance staff including performance management, ensuring adequate training and completion of relevant competencies.
• Act as a primary contact between Yard Maintenance staff and the organisation ensuring the Team Leader is across all matters in a timely manner.
• Providing a high-quality customer centered service in a prompt and effective manner.

Qualifications and Experience

• A relevant qualification or alternatively extensive experience in the aged care or community care sector
• Minimum 2 years experience managing teams
• Current C or CA class driver’s license (QLD)
• Desirable – previous experience / knowledge of general home maintenance service types and Yard Maintenance service types
• Previous scheduling experience

Core Competencies

• Strong communication skills, both verbal and written with ability to professionally respond to complaints as per organisational procedures
• Proficient computer skills confident and competent in using a range of Microsoft and / computer applications to complete administrative tasks of the role
• Ability to work in a high volume and fast paced work environment
• Demonstrated problem solving skills
• High level of customer service

The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.

This position requires the completion of an Australian Federal Police check, an NDIS disability worker screening check, and attainment of a Blue Card for working with children, prior to commencement.

To apply for this position, please submit the following documents:

• Your current resume

• A cover letter clearly addressing each core competency.

Apply today for a career that changes lives.