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SalaryOur client is looking for a Service Coordinator / Office Manager with experience in a Trades Office to join their busy team!As a Service Coordinator, you will be responsible for providing exceptional service to customers as well as performing the administrative tasks associated with scheduling of technicians and ensuring they have the correct parts.This role is highly suited to someone who is highly organised, loves problem solving and thrives in a fast paced environment.Responsibilities:
- Being the first point of contact for client work requests
- Maintain consistent client communication throughout the process, including the preparation of service quotes, work orders and invoices
- Use internal data management systems to log job details and raise job orders
- Schedule the allocation and distribution of works, maintaining open communication with all service technicians and subcontractors to ensure the successful completion of client requirements
- Coordinate scheduled maintenance activities into a logical work order sequence
- Manage all incoming and outgoing materials from suppliers
- Maintain a tidy front office and coordinate conference room bookings
- Organise and oversee company events as required
- General administration and ad hoc duties.
- Previous admin experience in a trade services office.
- Experience with SIMPRO, SAP, Salesforce, MYOB, and Microsoft Suites.
- Exceptional organizational and multitasking abilities.
- Excellent customer service and problem solving skills.
- A supportive team environment and culture
- Opportunities to develop your career
