Service Desk Officer

ICT Service Desk Officer

• $28.10 - 29.58 per hour + penalties
• Rotating roster 7 days a week including shifts comprising of 7:00 am - 3:30 pm, 8:00 am - 4:30 pm and 2:30 pm - 11:00 pm shifts
• Variety of learning opportunities and career advancement
• Casual, part time and full time positions available

Based at Latrobe Regional Health, Gippsland Health Alliance are looking for a Service Desk Officer to join our Service Desk on either a casual or parttime basis.

The GHA Service Desk provides first level ICT support to 11 health services within Gippsland operating 7:00 am - 11:00 pm, 7 days a week.

The Service Desk Officer is responsible for the effective delivery of the following services as part of this role:

• Deliver exceptional customer service to all GHA members and customers.
• Triage, prioritise and collect all relevant call information.
• Provide application and user administration support to GHA systems.
• Maximise the GHA ROI via Service Desk promotion and usage.

LRH employees enjoy access to:

• Free access to our Staff Wellbeing Centre offering a range of health education and wellbeing services
• Access to ongoing development through daily education sessions, bespoke training and career & study support
• Tailored flexible work options to support work life balance, including ADO’s, 5 weeks leave, regional salary packaging and additional purchased leave.
• Fantastic social club activities and diverse and inclusive workplace activities
• Workplace Wellbeing programs and activities uniquely designed for LRH staff

We are looking for candidates with:

• Excellent customer service skills
• Desire for an ICT career
• Excellent interpersonal skills and the ability to work well as part of a team

For more information about this exciting opportunity, we encourage you to contact Thomas Burton on (03) 5136 5*** for a confidential discussion.

About LRH

LRH was proud to be the recipient of the 2022 Premier’s Health Service of the Year (Medium) Award.  This prestigious award recognises the amazing work of our team in driving change and improvement in the health outcomes for the Victorian community.

We are located 150 km east of Melbourne, and LRH is the regional provider of a broad range of specialist health services including hospital based, sub-acute and mental health services across Gippsland.

Now is an exciting time to join the LRH team, with $217 million expansion nearing completion, offering improved maternity and paediatric facilities, larger intensive care unit, increase medical and surgical beds and additional operating theatres.

 Explore all the great things happening at LRH – www.lrh.com.au and take the next step on your career journey by submitting your application for this and other roles here - https://lrh.mercury.com.au

Diversity and Inclusion

We actively embrace workforce diversity, equity and inclusion, and encourage applications from across our community, including Aboriginal and Torres Strait Islander people.  LRH’s Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted on (03) 5173 8***.

IMPORTANT:  All staff employed in the healthcare sector are required to be vaccinated for 3 COVID-19 doses and current season influenza vaccination, unless a valid medical exemption applies.