Address2 x Permanent full-time opportunities
About North Regional TAFE
Take charge of your future with North Regional TAFE and live in one of the most pristine, remote and exciting regions in our State.
At North Regional TAFE our purpose is to deliver innovative learning solutions for individuals, industry and communities that facilitate real employment outcomes by putting the student at the centre of everything we do.
We are driven by our passion for education, deliver more than 200 nationally recognised qualifications and strive to provide educational opportunities to everyone, regardless of background, economic status, gender, race or location.
Training is also offered in non-accredited programs, short courses, work-readiness programs, literacy and numeracy, and skill sets.
North Regional TAFE is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. People from diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds are encouraged to apply.
As a measure to achieve equality, sections 51, 66R and 66ZP of the Equal Opportunity Act 1984 apply to this position. Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with a disability are strongly encouraged to apply and to indicate within their application to which diversity group they belong.
Find out more by visiting our website: www.northregionaltafe.wa.edu.au
About the role
The role of the Service Desk Support Officer is to maintain and support clients in the use of computer hardware and software, Unified communication and networked peripheral devices across all College sites. This role is responsible for promptly and efficiently responding to and resolving service requests in a timely and customer-focused manner.
This position will be responsible for:
- Operate the Service Desk system and provide first point of contact user support ensuring a high level of customer service and communication.
- Provide advice and operational support to all users on operating systems and applications.
- Assist with the support, maintenance, deployment, inventory and licensing of user hardware and software.
- Diagnose and repair hardware and software faults.
- Setup, maintain, deploy and document the Standard Operating Environment (SOE) images and assist with the management of associated infrastructure.
- Travel to remote sites to provide onsite support as required.
- Actively participates in/undertakes projects at a suitable level delegated by management, providing feedback on a regular basis.
- Maintain currency of knowledge in ICT services and support.
Work Benefits
Our employees are covered by industrial agreements providing a significant range of employment benefits including:
- Five (5) weeks paid leave
- Access to an additional 2 (two) weeks Accrued Days Off
- Air-conditioning allowance (subject to eligibility)
- Generous annual travel subsidy (subject to eligibility)
- District Allowance (subject to eligibility)
- Opportunities for professional development
- Tax reducing salary-packaging options
- Subsidised Housing (subject eligibility & availability)
District Allowance Payment is paid according to the following:
- Subject to eligibility
- Public Sector CSA Agreement 2021 and Government Officers’ Salaries, Allowances and Conditions Award 1989
- Department of Commerce Labour Relations advice Circular to Departments
- Current Rates as at 3 July 2015, Circular 3 of 2019 District Allowance Rates
For Further Job Related Information
Please contact Jake Chorlton, Manager Information Services on (08) 9192 91***or email *************@nrtafe.wa.edu.au
How to Apply
Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.
Applicants are required to apply online and submit by the closing date detailed below.
- A comprehensive Resume including 2 (two) professional referees
- A brief covering letter not exceeding 2 (two) pages demonstrating your skills and experience against the requirements of the position as outlined in the attached JDF
Advertised Reference Number: NRG020.24S
Please ensure your application documents are complete and ready for upload, prior to clicking on the Apply for Job button.
If you are experiencing any difficulties applying, please contact Establishment & Recruitment on (08) 9203 3***.
Other Conditions and Eligibility
Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.
To be eligible for appointment Australian Citizenship, relevant visa or permanent residency is required.
This selection process may be used to identify suitable applicants for similar vacancies that arise within the next twelve months.
The onus is on the applicant to ensure that their application is submitted and received by the closing date and time. Late applications, proforma, faxed, hand delivered, posted and emailed applications will not be accepted.
Applications close Wednesday, 21 February 2024 at 4:00pm (WST).
