Service Desk Support Officer

Join us at the Australian Museum and help us achieve our Mission to ignite wonder, inspire debate and drive change
About the Role
The Service Desk Support Officer is a hands on user support role that sits within the ICT team. These roles are offered on a full time temporary basis until 30 June 2024.
You will be required to use your prior experience to provide technical support to Australian Museum staff, research fellows and volunteers for desktop computing, applications, videoconference facilities and networks across the Australian Museum sites to support the needs of the business.
Click on the following links to begin the journey to find your new career at the AM
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You will be paid a competitive annual salary $70,694 - $76,857, plus employer's contribution to superannuation (currently 11%) and annual leave loading.
About You
We are seeking two keen ICT professionals. You will have:
· Demonstrated successful experience in a complex and diverse information technology environment. Previous experience within a Cultural Institute will be an advantage.
· Demonstrated successful experience in the installation, maintenance and support of Personal Computer Operating Systems (i.e. Windows), Office Productivity Tools (i.e. Microsoft Office) and Network Operating System (i.e. Windows), at the server, workstation and end-user levels
· Excellent interpersonal communication, verbal and written skills, and a demonstrated ability to explain technical concepts to non-technical staff and maintain high levels of customer satisfaction.
Essential requirements:
· A degree in a relevant field, or equivalent work experience, or a combination of study and work experience.
About The Australian Museum
The Australian Museum is truly a great place to work. We aim to be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world-leading science, collections, exhibitions and education programs.
Recent staff survey results confirm that our staff feel valued, accepted and supported and that they believe the AM is an inclusive workplace. AM staff also report a high level of job satisfaction
The AM is located on the homelands of the Gadigal people and acknowledges and pays respect to the Gadigal people as the custodians of the land, sky and waterways, paying respect to Elders past and present.
Check out our current exhibitions and events .
Benefits
Besides working together with other like-minded people passionate about the Earth and all it’s wonders, you will have access to:
· Dedicated Wellbeing programs
· Career development and opportunities across the NSW Public Service.
How to apply
Applicants must submit (if submitted as attachment, please upload as PDF):
1. A one to two page covering letter which addresses the role description’s key knowledge and experience
2. Resume
As part of the online application process, you will be prompted to answer two targeted questions.
1. Describe a situation where you had to solve a challenging ICT problem as an ICT Support. What did you do to prevent the issue from recurring? Your response be related to a user issue (max 500 words)
2. Describe a recent experience working collaboratively with internal and external stakeholders to achieve problem resolution. What was the problem? What did you contribute to resolving the problem? (max 500 words)
For more details, Frequently Asked Questions and how to apply for the role go to .
The successful applicant will be subject to national criminal records check. As recommended by Australian Technical Advisory Group on Immunisation (ATAGI), the Australian Museum encourages all applicants who can be safely vaccinated for COVID-19, to be so.
Contact person: David Cummins, Head of ICT;
Inclusive and welcoming
The Australian Museum is an NSW Public Service organisation and aims to attract and retain the right people for the right jobs. The AM is a diverse and inclusive workplace where genuine participation and contribution is enabled, and everyone, regardless of their background, identity or circumstances is valued, accepted and supported to thrive at work.
This means that we are embedding diversity and inclusion in everything we do on a daily basis, whether it be our recruitment processes, workplace culture, career development programs, customer service or policies and procedures. If we can make some adjustments to our recruitment process to better enable you to shine, please reach out to the contact person or note this in your application.