Service Lead - Community Services

At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.

People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the life they choose. Aruma is BRAVE. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (Bold, Respectful, Authentic, Value Teamwork, Excellent).

About the role:

Reporting to the Manager, Community you'll lead a dedicated team of Support Workers and partner with Management to support efficient service delivery. This exciting role will see you champion the lives of people living with a disability and support Aruma's strategic and operational goals within a Flexible Supports enviroment.

Key Responsibilities:

• Preparing and maintaining rosters for a team of Disability Support Workers and ensuring a person-centred approach to customers.
• Excellent customer service skills and the ability to communicate effectively with people with disabilities, their families, health professionals and our Disability Support Workers.
• Demonstrated ability to work in a fast-paced environment.
• Excellent time management and problem-solving skills, including the ability to prioritise tasks, pay attention to detail and input accurate data to maintain customer documentation.
• Supporting and empowering Disability Support Workers
• Provide mentoring and coaching to staff.
• Financial and Business Management

Benefits of working with Aruma!

• Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free.
• Fitness Passport: Access to subsidised Gym membership
• Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
• Training: Opportunity for accredited training through our RTO
• Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa.
• Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
• Job Satisfaction: Through making a real difference in peoples' lives within a values-driven organisation.

About You:

• A minimum three years working in disability services or a similar environment.
• A relevant tertiary qualification in Individual Support or related field and / or equivalent experience.
• Confidence and capability in using systems and technology.
• Ability to plan and schedule own work independently, monitor progress against work plans and outcomes.
• Passionate about human rights and creating positive change.
• Empathetic and compassionate, with a keen understanding of diverse experiences.
• Excellent communication skills to be the voice that resonates with others.
• Enthusiastic team player, eager to collaborate and inspire.
• Hold current or willingness to obtain relevant regulatory requirements (as per role and/or State).
• Candidates with a disability are encouraged to apply! Your valuable insights will enrich our advocacy efforts and foster a more inclusive world.

Desirable

• Demonstrated knowledge of NDIS funding model and processes.

  Ready to make a change? Apply Now!

  Please contact ******@aruma.com.au if you require further information.

  Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.