Service Leader

Service Leader

• Employment Term: Full-time, Permanent Opportunity (76 hours per fortnight)
• Location: Rockhampton/Woorabinda
• Remuneration: $102,554 + 11% Super + Not for Profit Salary Packaging 

Make a meaningful difference with UnitingCare Community 

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.  

An integral part of UnitingCare’s Intensive Family Support Service, as a Service Leader you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.  

Let’s make a meaningful difference, together. 

Your part in our UnitingCare Community team 

A unique partnership between Central Queensland Indigenous Development (CQID) and Uniting Care sees an opportunity for a passionate and innovative Service Lead to be a key part of providing Intensive Family Supports in Central Queensland (Rockhampton/Woorabinda). Whilst reporting to and part of Uniting Care, the Service Lead role will sit and operate from CQID premises, working closely alongside CQID to support the wellbeing of First Nations Families and communities.

This role has responsibility for leading DFV informed practice within the service by balancing and supporting frontline practitioners in delivering DFV informed responses to families, direct client engagement, professional development and training opportunities for the team and some direct client engagement. You will assist CQID and UnitingCare to build and maintain relevant stakeholder relationships within the local community as part of the integrated service response in the region. You will also work in collaboration with the CQID wellbeing and support services, as well as supporting the day-to-day operations and the ongoing practice improvement activities for the IFSS CQ program.

The successful candidate will need a passion for working with children and families, possess relevant tertiary qualifications, supplemented by significant experience in DFV practice, and have working experience in providing services to children and families.

You will also possess the following: 

• Knowledge of relevant legislation, policy and licensing requirements associated (e.g. Domestic & Family Violence Act 2012, Child Protection Act 1999) 
• Knowledge and understanding of current domestic and family violence frameworks and reforms (e.g. The QLD DFV Common Risk and Safety Framework, QLD DFV Prevention Strategy 2016-2026) 
• Demonstrated ability to work collaboratively with internal and external stakeholders 
• Current Drivers Licence 
• Working with Children Check (Blue Card)
• Minimum 5 years’ experience in a DFV practitioner role, and 3 years practice lead or supervisory experience 

At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives.

• Flexible work arrangements to support work-life balance
• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference 

Our Family and Child Services team are passionate about their work with parents to ensure children remain safe in the home and parents have the skills, resilience and capability to effectively parent and meet their children’s developmental, educational, health and well-being needs. We also provide targeted services to men who are seeking to change their behaviour.  

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: 

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion 

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace 

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.