AddressSodexo are currently seeking a Service Manager to join the team in a permanent, full-time capacity working on site, on a 14 days ON 7 Days OFF Roster flying from Perth. The purpose of this role will be to ensure all segments of the site service delivery are aligned with best practice and business processes.
Job Scope:
- Training and adherence to Housekeeping visual Standards.
- Consistent application and control of Administration and Housekeeping activity to support the accommodation site portfolio.
- Enhanced resident experience through continuous service improvement and innovation.
Requirements of the role will include but are not limited to:
- Onboard and train new and existing personnel with limited understanding of system, process and frontline duties.
- Ensure consistency in cleaning practices, adhering to Sodexo processes to effectively to embed and maintain standardisation across the portfolio.
- Continuously investigate and drive process improvement to reduce the administrative burden for customer facing administrators to enable service excellence.
- Support cleaning supervisors and teams appropriately to meet operational deadlines.
- Support Administration teams appropriately to meet operational deadlines.
- Support Village Managers as required.
- Provide advice and recommendation for improving the supporting technology systems.
- As a leader, demonstrate overarching commitment to health and safety and become a role model for Sodexo’s Managerial behaviours, Diversity and Inclusion.
- Maintain regional forecasting cleaning/accommodation reporting e.g. Perodical cleaning or administration data.
Who are we looking for?
We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo. You take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels.
