Service Manager - Sunshine Coast

Come and join OTIS today and be part of the Forbes 2023 World's Best Employers! 

At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

We are looking for an experienced Service Manager. This permanent role is based in our Kunda Park, Sunshine Coast office. This role reports to the Service Operations Manager.

About You

You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipment in the Otis portfolio of clients in the Sunshine Coast region.

Your key responsibilities

• Manage and direct all Service and Repair Field employees.
• Identify and deliver safety and field-related coaching and training relevant to individual employees and teams to ensure achievement/exceeding of KPIs and business objectives.
• On a roster basis, stand by to assist night call mechanics and dispatch emergency service parts interstate when necessary. This includes attending the site where necessary in an escalated serious issue(s)
• Maintain and promote effective team-orientated and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).
• Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.
• Partner with the relevant Sales Team employees to meet and exceed customer expectations.
• Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.
• Take on additional Units and/or Service Manager territory as required to manage peak workload across the Branch (i.e., during role vacancies and annual leave periods).

What you will need to be successful

• Have an Electrical license, which is essential, and also experience working within the lift industry.
• Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred)
• Minimum 3-5 year’s experience supervising and managing teams in a construction, service, or trades environment.
• Strong customer focus, teamwork, and time management abilities.
• Has strong business acumen abilities, is adaptable, and results-oriented.
• Sound knowledge of computer systems for functional hardware and software.
• Excellent written and verbal communication skills.
• Has the ability to liaise and influence all stakeholders within the organization.
• Hold a valid driver’s license

Apply today to join us and build what’s next! 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext!