Service Receptionist

Toowoomba Automotive have an opportunity for aService Receptionist to join our well-established team. This is not your everyday Receptionist role, this important role is focussed on ensuring our valued customers are receiving great, prompt communication over the phone & in person in order to maintain and deliver the Ultimate Customer Experience. 

This is your chance to become a part of a well-established team. We are seeking to appoint an outstanding Service Receptionist who is ready to go above and beyond for our valued customers. This is a fast-paced role in which you will work with a diverse team and customer base, you will be required to juggle multiple priorities to ensure that customers are always our number one focus.

At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 110 years of rich company history as a legacy. With over 8,000 employees across Australia & NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.

About this role: 

• Connect with customers at the desk and over the phone, build rapport quickly and act with integrity- always
• Deliver an exceptional customer experience with a high level of professionalism
• Use your owner’s mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines
• Be agile and flexible to change, things move pretty quickly here
• Answer inbound calls for the Service Department promptly
• Make Service Appointments via phone and email
• Prepare repair orders and update customers details, ensuring accuracy of data recording
• Co-ordinate transport for customers to and from the Dealership
• Liaise with the Workshop/ Parts Department and other front-line staff
• Perform clerical duties as required, scanning, filing, photocopying and general administration
• Other administrative duties as required by the Service Manager to support the Parts and Service Department

Must haves:

• A confident phone manner and developed communication skills
• A commitment to delivering high levels of customer service
• High attention to detail
• Time management skills in order to juggle a busy department
• Ability to work under pressure
• Initiative to help on the front line if the need arises
• Excellent interpersonal and communication skills
• Good organisational skills
• Quick thinking & problem-solving skills

What's on offer:

• An attractive, above award hourly rate
• Support from a dedicated and professional team and manager
• Ongoing Brand & role training
• The chance to work in a high performing, busy environment
• Access to ongoing professional development and career progression within a national leading organisation
• Discounted health insurance
• Employee purchase policy
• Discounted finance and insurance
• Employee assistance program
• Brand & Hub Awards and functions

As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility