Address
Form of workOur Culture, Our People, YOUR Career
We pride ourselves on providing a workplace where staff enjoy coming to work, feel like they have their voice heard and where they can grow their skills. Sound like your kind of cultural fit?
We currently have an exciting opportunity available for an enthusiastic Service Receptionist Co-Ordinator to join our Service Department at our Eagle Farm Dealership. This will suit someone looking to further develop their customer service and administration co-ordinator skills.
What's on offer:
- Competitive remuneration and financial incentive programs for all
- Long term career paths & promotional opportunities within the Brisbane Isuzu group
- Wide-ranging group of people fostering a diverse, cultural understanding
- Permanent fulltime role - start and finish times may have some flexibility although early start, early finish would be our preference
- Great people and culture, why we are so successful
- Recognition for a job well done
- Opportunity for additional professional development/customer service training
About this role:
- Connect with customers at the desk and over the phone, build rapport quickly and always act with integrity
- Deliver an exceptional customer experience with a high level of professionalism
- Assist in prioritising important tasks and helping achieve desired customer timelines
- Be agile and flexible to change things and act quickly
- Answer inbound calls for the Service Department promptly
- Co-ordinate booking times, customer drop offs, pick ups and loan vehicles
- Accept and input Service Appointments via phone and email
- Prepare repair orders and update customers details, ensuring accuracy of data
- Liaise with the Workshop/Parts Department and other front-line staff to ensure accurate communication to customers
- Perform clerical duties as required, scanning, filing, photocopying and general administration
- Other administrative duties as required by the Service Manager to support the Service Department
Must haves:
- A commitment to delivering high levels of customer service
- A confident phone manner and developed communication skills
- High attention to detail
- Time management skills in order to juggle a busy department
- Ability to work under pressure
- Initiative to help customers on the service counter
- Excellent interpersonal and communication skills
- Good organisational skills
- Quick thinking & problem-solving skills
- Automotive or Equipment industry experience may be beneficial but not essential
- Previous customer service and coordination skills highly regarded
Brisbane Isuzu is a great place for workers looking to begin or continue a career and offers a wide range of long-term opportunities including heavy vehicle mechanics, engine and transmission reconditioning, truck sales, parts interpreting and warehousing, boiler making, welding and fabrication, finance management, administration and even wrecking, dismantling, and recycling! Our culture is evident in many ways, from our Senior Managers walking the site knowing everybody’s name through to staff that have been here for over 20 years.
Isuzu Trucks has successfully achieved its 35th consecutive year as market leader of the heavy vehicle/truck industry & Brisbane Isuzu is proudly Queensland's biggest Isuzu truck dealership. We were also the number 1 selling Isuzu dealer in 2022 & 2023. With more than 250 staff across 4 large sites, our growing business continues to go from strength to strength!
If you believe you possess the skills we are looking for and would like to bring your skills and enthusiasm to our team apply now!
Send your resume with a covering letter addressing the above criteria via the seek facility.
