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SalaryAbout the Company: RDO Equipment is the world's largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment.About the Role:We have an opportunity at our Richlands, Brisbane branch for a Field Service Supervisor. A varied role that will see you working on a range of equipment across John Deere and Vermeer Construction and Forestry Machinery.The key responsibilities of this role will include but not limited to:
- Providing excellent customer service, seeking customer feedback and giving advice to customers over the phone
- Monitor and manage daily workflow, compliance with company defined procedures
- Assigning jobs to Field Service Technicians, following up with employee issues or concerns, scheduling and conducting in-house Service Technician training
- Maintaining product knowledge and some liaison with the Parts department, as necessary
- Addressing and resolution of customer disputes, in conjunction with the Service Manager
- Timely completion of warranty and WIP requirements in conjunction with the Service Manager
- Reviewing all repair work before releasing to the customer, maintaining product knowledge and some liaison with the Parts department as necessary
- Mechanical Trade Certificate
- Strong customer service experience
- Excellent Organisational skills
- Previous experience of engine overhauls and major repairs including electrical, hydraulic and diagnostic skills.
- Strong supervisory/management experience with the ability to lead, mentor and develop your team
- A current and valid driver's licence
- A mature attitude and logical and methodical approach to your work
- Possession of high-risk work tickets and/or licenses would be highly regarded
To apply, click on the Apply link or for further information on this particular role or similar opportunities please contact our Careers Team on 1300 154 600.
