Address
Form of work- ServiceNow Developer
- Must be Australian Citizen/ Be eligble for NV1 Clearance
- Can be worked in Canberra/Melbourne
As a pivotal member of our Agile development team, the ServiceNow Developer will actively engage in hands-on technical development tasks.
Key responsibilities include:
- Software Configuration: Execute software configuration across diverse technical domains, coupled with the analysis and development of technical requirements.
- Application Development: Design and develop application modules, workflows, and Catalog requests to meet the specific needs of our clients.
- Technical Advisory: Define the technical scope and offer advisory services to clients during the implementation of ServiceNow, ensuring seamless integration and optimal utilization.
- Implementation Roadmap: Create and maintain a comprehensive product implementation roadmap, providing practical assistance in detailed design and implementation strategies.
- Unit Testing and Support: Conduct thorough unit testing, offering resolution for identified issues, and providing ongoing support for changes implemented in the production environment.
We are seeking candidates with the following qualifications and experience:
- ServiceNow Expertise: Proven experience in ServiceNow Workflow, Customer Service Management portal, and Integration Hub.
- Client Relationship Management: Demonstrated experience in managing relationships, conducting workshops, and translating business requirements into actionable ServiceNow functionalities. A commitment to driving outcomes and a passion for service excellence.
- ServiceNow Applications: Expertise in one or more of the following ServiceNow applications: ITSM, ITOM, CSM, HR, IRM.
- Security Clearances: Projects may necessitate security clearances; therefore, candidates should be prepared to meet these requirements.
- Minimum 4-5 years of development experience.
- ITSM/CSM Exposure: Exposure or experience in IT Service Management (ITSM) or Customer Service Management (CSM) is advantageous.
- Communication Skills: Strong oral and written communication skills, with a focus on contributing to service excellence through the Agile methodology.
- ServiceNow Certifications: Possession of ServiceNow certifications is highly desirable.
