AddressAre you passionate about optimising customers maintenance and providing support to ensure reliability and availability? WesTrac, a premier provider of Caterpillar equipment solutions, is seeking talented Site Performance Specialist’s to join their team based in the Hunter Valley. These roles present exciting opportunities to deliver lowest TCO that directly impact customers and business success.
About WesTrac
WesTrac is a respected dealer of Caterpillar equipment, serving industries such as mining and construction across Australia. WesTrac is committed to delivering exceptional customer service and innovative solutions.
About The Role
As a Site Performance Specialist, you will play a pivotal role in maximising our mining customers return on their fleet investments by providing technical support, advice on equipment optimization and analysing fleet performance data to drive improvements in overall asset performance.
Key Responsibilities
- Utilise fleet performance data to identify areas of focus/underperforming assets and provide solutions to drive improvement in asset performance
- Working with customers on resolutions of unplanned downtime
- Ensure service letter and updates are performed
- Identify opportunities in relation to maintenance and operational proactive and technology options that impact machine performance and make recommendations for improvement
- Identify sales opportunities and communicate these to MSR for actioning
- Develop relationships with maintenance, reliability and production key contacts on site
- Carry out wear management inspections
- Mechanical Trade Certificate plus minimum 5 years post trade experience working on CAT equipment
- Proven customer service experience and relationship management
- Experience maintaining Caterpillar Drills, Diggers, Dozers, Graders and Trucks
- Ability to troubleshoot equipment faults and recommend solutions
- Excellent organisation skills and ability to manage priorities
- High level of initiative and problem-solving skills
- Well developed ability to analyse asset health and performance data and compile reports
- Familiarity with Catepillar programs such as SIS, ET, SIMSi, TMI (Desirable)
- Collaborative and supportive work environment with a focus on innovation and continuous improvement.
- Competitive salary and benefits package, including opportunities for career growth and development
- A number of other key benefits associated with WesTrac
- Work with industry-leading technologies and contribute to optimizing the digital experience for customers in the heavy equipment sector.
If you are passionate about CAT equipment and have a keen interest in the heavy equipment industry, we invite you to apply for the Site Performance Specialist positions at WesTrac.
Please apply via the "Apply for this job" button or online at www.beilbydt.com.au quoting job reference number 866573. For initial enquiries or assistance with your application, please contact Jessica O’Neill on 0457 336 ***.
