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Form of workSkyMesh, the leading provider of Satellite Internet in Australia, also offering Fixed Wireless and Fixed Line nbn services to regional, rural, and metro areas is looking for great people.
As a company, we prioritise delivering exceptional customer service. Our commitment to customer value is evident through our consecutive four-year achievement of WhistleOut's 'Best Satellite NBN Plan' award.
Working at SkyMesh gives you the opportunity to make a significant impact on the lives of rural and remote clients, providing them with life-changing broadband internet services.
Situated in our Fortitude Valley office, conveniently close to the Valley train station, we currently have over 60 dedicated staff members. While the initial 6 months will involve joining the office-based team, we also offer a hybrid work-from-home model for flexibility.
About the Role
SkyMesh is seeking enthusiastic individuals looking to begin their careers in entry-level positions within our dynamic industry. We have multiple openings available due to large expansion within our Technical Support team
Our Support function operates from 8am - 8pm, Monday to Friday, and Saturdays and Sundays from 9am to 5pm, with the option for flexible rostered hours. We are searching for candidates with a positive attitude and excellent teamwork skills. In our Support team, you would be the first point of contact for clients seeking support via phone and/or email and live chat. We would expect you to provide accurate information on IT troubleshooting, as well as incident logging.
Full training is provided, so experience in the field is not essential however desired. An understanding of basic home networking would be advantageous however a willingness to learn is definitely required
We believe in investing in our staff's growth and development, providing opportunities to enhance skills and advance within the company. Our focus is on promoting internal candidates only to management, engineering, and higher-level positions, allowing individuals to shape their own career paths.
We foster an open training environment, conducting comprehensive on-the-job training alongside our high-performing staff, ensuring that you learn in a collaborative setting rather than behind closed doors.
You will join a diverse and relaxed team with a can do attitude who all strive to work together to achieve a common goal. Unlike traditional call centers, our evaluation of work performance extends beyond KPIs. We measure our overall work output as a team, leaning on individual based strengths all working towards a common goal.
Six months experience in a customer service/Level 1Tech support environment
Strong verbal and written communication skills
Ability to handle conflict and resolution
Sound knowledge of Windows and Microsoft office
Desire to provide an exceptional client experience
Excellent organisational skills with STRONG attention to detail
Ability to problem solve and work autonomously.
“I always feel happy arriving to work as my colleague's around me are always supportive and are always willing to assist and support me with complex task and issues that can arise.” - Thomas F
*if you have previously applied for this position please do not send a further submission.
