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Form of workAbout us
Ferag is a global leader in intralogistics software and automation. Since more than 65 years we are providing high quality solutions to our customers all around the world. Our mission is to achieve the "perfect match" for all our customers, and we are able to do that because we know that our strength is our amazing team of experts who provide those solutions.
This role includes but is not limited to the following:
Qualifications
- Bachelor’s degree in computer science, Information Technology, or related field.
- Proven Java Language Knowledge
- Familiarity with JSON
- Database knowledge (SQL/Postgres)
- Usage and knowledge of docker and Kubernetes
- Linux terminal commands and Linux Operating System
- Proven experience in a technical support role.
- Ability to diagnose and troubleshoot technical issues.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Atlassian Suite (Jira Service Management / Jira Work Management / Confluence / Bitbucket) knowledge
Tasks & responsibilities
- Implement changes (Change Requests) to our product by using JSON configurations and Java coding.
- Provide effective technical support to clients via phone, email, or remote assistance, ensuring timely resolution of issues.
- Troubleshoot, diagnose, and resolve software problems with a high level of customer satisfaction.
- Work closely with the development team to communicate customer feedback and contribute to the design of new features.
- Maintain a detailed understanding of product architecture and upcoming product features and improvements.
- Create and maintain support documentation and customer-facing knowledge bases.
- Conduct product training sessions for clients and internal users.
- Assist in the development of support procedures and standards.
- Perform regular follow-up with clients to ensure their systems are functioning correctly.
- Stay current with system information, changes, and updates.
- Support the roll-out of new applications, including integration and upgrade processes.
Travel required
- Moderate level of travel is required.
