Software Support Product Specialist

Are you a current Elekta employee?Please click here to apply through our internal career site .Want to join a team with a mission to improve and save lives?We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.We currently have the following opportunity available - please contact us for more details!DescriptionProvided customer support and training for Elekta software solutions efficiently and professionally. Primarily, support is for Elekta Treatment Planning Systems and other Software.Responsibilities -

• Provide phone and email support, technical advice & “Help Desk” support as appropriate to customers

Maintain knowledge of current and past Elekta Software products

• Liaise with other members of the Software team to address any existing Customer concerns promptly & effectively.

• Excellent verbal and written communication skills

• Implement newsletters & application notices.

• Attend Conferences (as required), to maximise Oncology Users perceptions of long-term continuity and reliability of Elekta Pty Ltd within Australasia.

• Provide Technical/analytical skills in the area of PC/Network Computing and Operating systems

• Ability to troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transfer

• Familiarity with all Microsoft server/workstation operating systems, Citrix

• Sales Support. Assist Elekta sales staff and distributors with technical advice for existing and future sites.

• Participate actively in the support and training of new staff and others as required.

• Works on “complex problems” where analysis of situations or data requires in-depth evaluation of various factors.

• Initiates and actively pursues projects (as required)

Relevant Knowledge, skills and competencies -QUALIFICATIONS

• Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, WebEx, CLM, Pivotal and/or Clientele

• Familiarity with the curriculum development process and educational methodology

• Working knowledge/understanding of all Elekta software products and proficiency in assigned product specialties

• Strong verbal and written communication skills

• Strong presentation skills (ability to communicate effectively to a group)

• Ability to effectively interact with customers (via phone and face-to-face)

• Ability to travel up to 30% (both domestic and international.)

EDUCATION AND/OR EXPERIENCERadiation Therapy Qualification valid in Australia and/or New Zealand with at least three years of clinical experience in a Radiation Therapy Department working as a Radiation Therapist, Dosimetrist or Medical Physicist. Experience with at least one of the following Elekta products: MOSAIQ, CMS XiO, CMS Focal, CMS Monaco, or BS in Electrical Engineering, Computer Science, Associate's Degree or equivalent with 2 years of customer support experience in a related field may substitute for degree. Experience with at least one of the following Elekta products: MOSIAQ, XiO, Focal or Monaco.