Address
Form of workClient:
Our client is seeking a State Service Manager to join the team in their Perth,WA location. They are national Australian Business that specialises in the Trades and Services Industry.
Duties:
As the State Service Manager, you will play a pivotal role in driving growth, process improvement, and lead a team of 10 Service Technicians to deliver outstanding service. Your primary objective is to achieve revenue targets through effective leadership, innovation, and collaboration with cross-functional teams. This role requires a hands-on approach to operational field service management, ensuring high performance, compliance, and a strong focus on health and safety.
The duties include but not limited to:
- Achieve annual revenue targets through effective leadership and team management
- Innovate and deploy creative solutions to enhance customer service and promote growth
- Collaborate with various departments and stakeholders to ensure the service team aligns with business needs and surpasses customer expectations
- Ensure adherence to pertinent policies, procedures, and regulations in Operational Field Service Management
- Optimise staff productivity and efficiency by managing calls per day and ensuring proper resourcing of Service Technicians' van stock for maximum efficiency's
- Resolve daily challenges related to service delivery and customer requirements, prioritising timely and professional responses to ensure customer satisfaction
- Oversee Health and Safety protocols, ensuring Service Technicians adhere to Environmental and Health & Safety procedures
- A trade qualification (electrical, refrigeration, plumbing) would be highly regarded
- Current Drivers License is critical
- Experience in managing teams
- Committed to safety and maintaining a safe working environment
- Analytical and problem solving skills
- Performance management experience
- Strong customer service skills
If you're passionate about leading a dynamic team and driving excellence in service delivery, we invite you to apply for the State Service Manager position
Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
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