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Form of workAt Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.
Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We've built a culture that celebrates community, collaboration and innovation, where people love what they do.
What's the job?
This role is responsible for ensuring all aspects of student fees and general financial queries for students are resolved in accordance with agreed service levels. The Student Finance Officer is responsible for billing accuracy and undertaking effective and prompt debtor management. In addition, the role will provide high quality, customer-focused administration and inquiry management with regard to Student Finances as part of the campus student services hub.
This is a customer facing position and spans the total student lifecycle - from admissions through to student graduation, consistently delivering exceptional service quality.
This is a Permanent, Full-time opportunity for a successful candidate located in Sydney, NSW. Due to the nature of this role, you are required to be on campus.
Note: You must be located in Sydney to be successful in this role. You must hold full working rights in Australia. Sponsorship is not available for this role.
Day-to-day accountabilities:
- Handle inbound phone and email enquiries from students relating to all aspects of student fees, including non-tuition revenue, refunds, discounts and scholarships in accordance with company policies.
- Develop, implement and improve processes in relation to student withdrawals / deferrals and the impact on their financial position.
- Undertake the reconciliation of international student deposits on a weekly basis & provide monthly reconciliation to the Head of Student Finance.
- Undertake financial checks when required.
- Invoicing and payments processing (including tuition, residential and other fees and charges) for all domestic and international students.
- Assist with FEE-HELP related functions and queries where required.
- Previous experience within the Higher Education industry is preferred.
- A background in finance or accounting is highly regarded but not essential.
- Strong working knowledge of Microsoft Excel.
- Excellent time management skills and ability to meet strict deadlines.
- The ability to function effectively in a fast-paced environment, functioning across multiple systems, sites with peak periods predicting workflow.
- The ability to work effectively as part of a team and take initiative.
- Proven ability to organise and prioritise workload.
Bold, modern and agile, we're Australia's fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country's most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you'll find endless opportunities for professional development and career progression.
We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.
We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.
What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia , you'll benefit from:
- Study free in a course/degree related to your position
- Access to internal opportunities
- Be supported to learn, grow and move across the organisation
We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter, Sebastian Pabon, at ***************@torrens.edu.au
To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog
We'd love to hear from you.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at **********@torrens.edu.au
