AddressLotus People are delighted to be partnering with this well-respected professional education institution, who offer high quality education in an innovative, flexible and practical way. This institution is one we have supported in an ongoing capacity. They are dynamic and provide a very supportive and inclusive culture, which has been confirmed true by all of the previous placements we have made with them.
THE ROLE
Working on the customer engagement team, you will be responsible for providing excellent customer service and administrative support to both the college and students.
DUTIES
- Provide a high level of customer service to students via phone, email or face to face
- Responding to student/registrant enquiries (via email, phone or counter) promptly, professionally and accurately
- Ensure enrolments are processed accurately and in timely manner
- Provide guidance and support to students to assist with completion or transfer of study
- Database entry of student information and completion documents
- Support the Team Leader with a variety of tasks ask requested
- Other ad hoc administrative duties
THE CANDIDATE
This truly is a wonderful opportunity to join a professional and supportive team in a great environment. This role will suit you if you have a natural drive to provide excellent customer service and a desire to help people, whilst also holding necessary skills in administration, time management and a real keen eye for detail.
A positive mindset is an absolute must, and a willingness to learn. If you have experience within the education sector, then this will be a huge bonus, however this isn’t a deal breaker as to whether you are successful in the process or not.
If you have experience using Salesforce then this is another plus, but if not, someone who is tech savvy and has the ability to pick up using systems quickly will be necessary!
THE PROCESS
If your application is successful, you will receive a call from Lotus People to speak further about your experience and about the role.
If you are shortlisted for the role, there will be a 1 stage interview process with the our client, and first rounds will be happening between 7th - 10th May.
HOW TO APPLY
To be considered for this position, please APPLY for the role through this advert.
*Lotus People are one of five accredited candidate experts with a candidate satisfaction score of 97% over two years. We will get back to every applicant and ensure that you have a positive experience with us.*
