Support Consultant

About our Pronto Woven Support Consulting opportunity: 

Reporting to the Customer Support Manager (Woven) and working directly with corporate clients who use our ERP integrated solutions, our full-time Support Consultants are responsible for helping our customers best utilise the digital solutions we develop, to enhance and cater to their individual business needs.

Our Support Consultants:

• Respond to and co-ordinate customer enquiries
• Research functional requirements, conduct gap analysis and provide quotations for custom development work
• Work with our developers to test and deliver software fixes. Prioritise the importance of IT security and data
• Are high-level problem-solvers who are resourceful, inventive, and takes pride in their work
• Perform product testing and write product documentation
• Are willing to learn business software systems and expand into more technical tasks
• Install and deploy applications remotely

Our successful candidate will:

• Be an experienced customer service professional, able to build rapport
• Have excellent written and verbal communication skills
• Manage their time well, planning and prioritise various concurrent requests
• Be highly motivated and proactive, bringing a can-do attitude

It would also be great if you had: 

• Experience with bug tracking tools, software testing and commercial software support procedures
• Experience with Digital eCommerce and/or Content Management systems
• Understanding of HTML, CSS and APIs
• Relevant tertiary qualifications

What you’ll get:

• Grow your career utilising and developing your customer service skills to deliver excellent outcomes for a varied customer base
• Earn a salary commensurate with your experience plus a range of employee benefits
• Work in a modern and friendly team environment
• Enjoy the support of your peers and management team
• Work in a hybrid work location (WFH and in-office)
• Join a well-established and mature software development and vendor company with more than 1,500 clients

Sounds good?

Apply now through Seek, please include a brief letter of application and your CV.

Only short-listed applicants will be contacted via email. No Recruiters please. Must be willing to undertake a police check.

About Pronto Software:

We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system – optimising business processes and unlocking actionable insights. Over 1,500 organisations have leveraged our industry experience and innovation to increase growth and revenue. 

Pronto Woven is the digital consultancy division of Pronto Software. The team’s innovative solutions transform customer and employee engagement across digital channels – extending the capabilities of Pronto Xi ERP and driving strategic change. Pronto Woven helps organisations harness the power of real-time interactions from a single source of truth – to simplify the operations and enhance customer experience.

Check us out at: www.woven.com.au

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage of staff who agree that: 

• They are proud to work at Pronto Software and are passionate about the work they do
• Staff and managers choose to have a professional and positive attitude
• Pronto Software strives for the best outcomes for customers and staff
• Pronto is generous and giving to the community and charities 
• Staff recommend Pronto Software as a great place to work

Please note: Pronto Software does not use external recruitment services.