Support Coordinator

Are you passionate about providing access to supports for NDIS Clients?

If this sounds like you, we are seeking a dynamic NDIS Support Coordinator to play a pivotal role in assisting participants and facilitating their access to NDIS services.

About us

Treehouse Innovative Families and Ladybug Therapeutic Collective (Treehouse & Ladybug) provide comprehensive therapeutic care, support, and services to individuals in our residential care program and NDIS participants. We create opportunities for individuals in our care to thrive and lead meaningful lives.

Treehouse & Ladybug provide a holistic, team-based approach whereby therapeutic specialists, behaviour support practitioners, psychologists, counsellors, and therapeutic carers, together, address each individual’s unique needs. Fostering a nurturing and healing environment enabling healthy  attachments to be formed, we tailor our support to the specific goals, strengths, and challenges of each participant.  

We model safe, predictable and consistent relationships while assisting individuals to form meaningful connections with others. Our collaborative efforts provide the skills, resources and opportunities  individuals need to enhance their present and future selves to experience a purposeful life, connected to the wider community. 

Core focus: Being present. Giving hope. Championing change

Our Values: Brave, Honest, Kind, Wise

The Opportunity

The goal of the Support Coordinator is to provide non-clinical care and practical support to eligible individuals with a NDIS Plan in order to strengthen their abilities to coordinate and implement supports and participate more fully in the community. 

Reporting to the Team leader, the Support Coordinator will:

• Act promptly on referrals, ensuring timely support for NDIS participants.
• Guide participants in assessing various mainstream, community, informal, and provider options which include negotiating services and prices.
• Link participants to mainstream or community services such as housing, education, transport, and health.
• Develop and maintain effective, collaborative relationships with key stakeholders that result in effective interactions, minimal service delivery issues and appropriate referrals. Key stakeholder include but are not limited to:
  
  • NDIS Service providers
  • Clients and their families
  • Carers/Guardians
• Act as the primary contact for service issues, complaints, major changes and plan reviews.
• Maintain client data base which may include but not limited to, soft and hard copy client files, , progress notes and activities, NDIS billing costs etc.
• Develop comprehensive service agreements and create service bookings with preferred providers.
• Coordinate necessary assessments to determine funding requirements.
• Determine budgets for each support type and collaborate with plan managers for fund allocation.
• Establish appropriate claim categories and allocate funds correctly in consultation with plan managers.
• Strengthen participants' capacity to coordinate supports, self-direct, and manage supports effectively.
• Assist participants in preparing for plan reviews, evaluating goal achievement, and identifying solutions to challenges.
   

Why work for Treehouse Innovative Families? 

• Attractive award remuneration plus penalties and 11% superannuation. 
• Comprehensive initial and ongoing training and development which includes a generous training budget refreshed annually.
• Full access to an internal learning and development officer and modern training platform. You will have access to training opportunities such as Therapeutic Crisis Intervention, P.A.R.T and Mental Health first aid all for free! 
• Access to an employee wellness reimbursement program.
• Fantastic and fun wellbeing initiatives such as in person team events, access to a modern wellness programme, RUOK day and Steptember. 
• Free and confidential accessibility to our amazing Employee Assistance Program. 
• Monthly group and individual Supervision with qualified and knowledgeable team lead.
• The opportunity to be part of a diverse and passionate team (that feels like a family) working in a challenging role, making a real impact on the lives of vulnerable clients.

Qualifications and Skills:

• Tertiary qualifications in disability services, social work, or a related field with a minimum of Certificate IV.
• 2+ years of experience in case management and/or providing professional and flexible assistance people with disabilities.
• Probity checks which include an NDIS Workers screening check and QLD/NSW Working with childrens checks
• Previous experience in a Support Coordinator role within the NDIS preferred but not essential.
• Passion for working with vulnerable clients across a broad age and different cultural groups.
• Ability to network and develop effective working relationships.
   
• In-depth understanding of the NDIS Participant Portal (myplace).
• Strong communication, negotiation, and relationship management skills.
• Ability to conduct thorough assessments and provide participant-centered support.
• Problem-solving skills and the ability to work collaboratively with participants and service providers.
• Knowledge of mainstream and community services related to housing, education, transport, and health.

How to Apply

If you possess a passion for making a positive impact, have the required skills and qualifications, and are ready to take on a dual role, please submit your resume and a cover letter detailing your relevant experience. Please note that due to the multiple applications received, only successful applicants will be contacted for an interview. We look forward to receiving your CV and cover letter containing responses to the above questions! Successful applicants will be contacted for an interview. We look forward to receiving your application. 

Candidates of an Aboriginal or Torres Strait Island background are encouraged to apply. 

Treehouse Innovative Families promotes the safety and wellbeing of children from culturally and/or linguistically diverse backgrounds, and encourages applications from people from culturally and/or linguistically diverse background.  Applicants are welcome to elaborate on experience they may have working with children from a culturally and/or linguistically diverse background.’ 

Treehouse Innovative Families promotes the safety and wellbeing of Aboriginal children, and encourages applications from Aboriginal peoples. Applicants are welcome to elaborate on experience they may have working with Aboriginal children and/or communities 

Treehouse is an equal opportunity employer, and we encourage individuals with disabilities and diverse backgrounds to apply.