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SalaryAbout the Role
As the Support Coordinator, you will play a crucial role in supporting tenants and program participants to achieve long term, sustainable and successful outcomes. Though partnership with support services, you will support tenants to sustain their tenancies, link tenants to appropriate services or programs, and deliver quality support coordination to promote tenant satisfaction. This role will also assist in the development and monitoring of support agency partnerships, such that tenant outcomes are achieved.
Whilst this role is a fixed-term contract ending July 2024, we are a rapidly growing organisation so there may be the possibility for extension or placement into other areas of the business.
Key Responsibilities
- Work with the tenancy team to develop strategies to sustain at risk tenancies
- Work with tenants to develop risk mitigation behaviours that will help them to adjust to changes and challenges in their lives in partnership with support providers
- Providing an outcome focused approach by utilising robust linkages with a broad range of agencies in the community services sector to achieve tenant goals.
- Act as the main point of contact for participants, following up with any issues, requests, concerns, queries etc.
- Preparing, documenting, and recording client case plans and notes accurately and in a timely manner.
- Build effective external and internal relationships that will ensure client outcomes are met
Qualifications & Experience
To be successful in this role, you will be able to demonstrate the following:
- Qualifications in community and social services
- Previous experience in social services/caseworker positions
- Detailed knowledge of the community services sector
- Highly experienced in working with a broad range of clients, including those with complex support needs
- Understanding of the Residential Tenancies Act 2010, or experience in social or affordable housing will be highly regarded
- Demonstrated ability to work efficiently as part of a fast moving and dynamic team
- Current unrestricted drivers’ licence
- Computer literacy – Excel, Word, and Outlook,
Applicants must be willing to undertake a National Criminal History Record Check.
About Us
We provide safe, secure and affordable homes for those in need. Pacific Link Housing is a leading, nationally accredited, Tier 1 Community Housing Provider founded on the principles of social justice and community values. With a head office in Gosford and a portfolio over 1,100 dwellings, Pacific Link Housing provides social and affordable housing solutions for people with limited access to traditional and mainstream housing on the Central Coast, Lake Macquarie, Hunter Valley and Port Stephens areas.
Why join Pacific Link Housing?
- Work in an incredibly rewarding industry, providing affordable housing solutions and opportunities to those in the community who are in the greatest need
- Excellent salary including salary packaging benefits
- Genuine career opportunity in a not only a stable sector, but one that is rapidly growing
- Focus on employee development and wellbeing
How to Apply
To apply for the role please submit a current copy of your resume accompanied by a covering letter addressing the selection criteria by clicking on the apply button below.
Note – we intend to move quickly to fill this role and will therefore be undertaking daily review of applications filed, so don’t hesitate and apply today.
Pacific Link Housing is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion, as such we welcome applications from people of all backgrounds.
