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Form of workYou might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
About the Role
Are you passionate about making a positive impact on people's lives? Ingenia Connect is seeking a dedicated Support Coordinator to join our dynamic team. You will play a crucial role in engaging with residents, ensuring their health, well-being, and independence are maintained while facilitating access to necessary services. You will work closely with our Care Coordinators, manage client inquiries, conduct assessments, and connect clients to vital services. This role offers an opportunity to contribute to the smooth operation of our team while providing invaluable support to residents and their families. Please note: this position is a 12-month fixed term maternity leave cover.
Key Responsibilities
- Promote Ingenia Connect to residents, Community Managers, and stakeholders.
- Manage the Ingenia Connect 1800 inquiries line on a daily basis.
- Conduct telephone assessments of client health, well-being, and care needs, and make necessary referrals.
- Ensure consistent follow-up of client matters to meet their needs and review services annually.
- Maintain accurate client records and reporting in the Ingenia Connect Database.
- Support the Connect Team with administrative duties, including data integrity, reporting, invoicing, and maintaining collateral.
- Foster positive relationships with internal and external stakeholders.
- Contribute to a collaborative team environment and work towards achieving business KPIs.
- Comply with workplace health and safety policies and procedures.
About You
- Knowledge of the care sector or related fields such as Health, Allied Health, or Social Work. Holding a Cert III or IV in Aged Care or Disability Sector is desirable.
- Proficiency in Microsoft Outlook, Excel, and other platforms.
- Experience with CRM systems is desirable.
- Previous experience in the care industry or related fields.
- Demonstrated success in people service or customer support roles.
- Excellent administrative skills and knowledge of systems.
- Strong problem-solving and decision-making skills.
- A commitment to developing and maintaining relationships, both internal and external.
- Confidence in communicating with diverse stakeholders and clients.
- Ability to travel if required.
Next Steps
Sounds like it might be a great fit? We want to hear from you! Please apply with your updated resume. No need for a cover letter as we believe your experience speaks for itself.
Please note that to be considered for this role you must be able to work in Australia, applicants will be required to provide evidence of their Australian work rights and willing to undergo a National Police Check.
