Address
Form of workROLE DESCRIPTION / JOB TITLE
System Administrator for the Legal Practice Management System
Operations Support
- Manage and support the operation for the legal practice management systems.
- Test and maintain operating and system software with adherence to procedures.
- Ensure business continuity by providing first point of contact onsite technical assistance and support.
- Responsible for the analysis and resolution of software problems encountered.
- Liaise and negotiate with internal and external stakeholders to ensure systems meet business requirements and information needs.
- Coordinate and liaise with ICT Service Desk, vendor and users to restore, test applications and assist with UAT.
- Liaise with vendor and software owners to evaluate patches, hot fixes and upgrades released by vendors in conjunction with application owners.
User Training
- Provide formal and informal training and support for both new users and ongoing end users.
- Develop application user guidelines, training manuals and /or work instructions to support and conduct future training sessions.
- Develop and deliver training to a broad range of legal professionals both in a face-to-face and digital training environment.
Reporting
- Produce service level reports and circulate to all relevant parties as a basis for measures to improve service quality.
- Provides reports on data collections, activity reports, research and arranges other reports from data extracted from applications through vendor.
REQUIRED SKILLS, KNOWLEDGE, OR EXPERIENCE
- Demonstrated knowledge and experience in systems monitoring and administration, and database management, and sound application of relevant information systems technology.
- Demonstrated conceptual, analytical and problem-solving skills and application of these to provision of reports and advice as well as management of relevant projects.
- Demonstrated effective interpersonal and communication skills including capacity to maintain internal and external customer relationships and provide advice and training to system users.
- Experience in the development and maintenance of technical procedures, manuals and documentation
- Demonstrated relevant experience in providing training and supporting end-users in the operation of information management systems.
If the above role resonates with you please don't hesitate to apply with your most up to date CV. For further information please call Katie Griffin on 0423 919 ***
