Address Job description
The duties of a Systems Administrator include being a reference point for all advanced IT-related queries and troubleshooting at the user level and intermediate troubleshooting support at the network, server, and information security levels. The Systems Administrator is to support user needs in a timely manner and ensure the optimal operation of all systems, among other technical duties.
Systems Administrators are expected to be professional and display good interpersonal skills as they will interact with clients from various positions and executive levels. They are required to listen to their technical needs, understand their issues, and implement advanced solutions within our technical stack of products/services to resolve problems and prevent future errors or data loss.
Responsibilities
The Systems Administrator has the following responsibilities and duties:
• Installing and configuring server hardware and software components to ensure usability.
• Troubleshooting server hardware and software issues.
• Ensuring strong authentication levels (e.g., MFA) for internal and client systems.
• Recommendation, repairing or replacing damaged server hardware.
• Upgrading the entire system to enable compatible software on all computers.
• Installing and upgrading endpoint security software to ensure security at the user level.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being a point of contact for error reporting.
• Establishing good relationships with all clients.
• Conducting backup operation and validation.
• Managed client security and redundancy testing.
• Managing technical documentation.
Work standards
The Systems Administrator must demonstrate the following work standards:
• Clients are to feel confident with your level of knowledge and are always to be treated with the utmost respect. There is to be no use of profanity or actions that may undermine the clients’s perception of Tech Help Direct as an organisation.
• A professional, tidy, and organised presentation is to be always maintained. This includes, however, is not limited to, a clean uniform; neat grooming; no body odour; organised equipment and tools; a clean vehicle (if applicable); polite communication.
• Supported vendor knowledge is to be maintained to ensure that you can always provide the most effective and current solutions for software, hardware, security, redundancy, and systems that improve the client’s experience with technology.
• You are to always ensure the safety of yourself, peers, clients and client’s equipment when performing tasks in the Tech Help Direct office or at the client’s premises.
Requirements
The Systems Administrator should have the following skills, education, and experience:
• 2+ years of experience in computer networks, deployment and systems maintenance.
• Aptitude for understanding cloud services, especially Microsoft 365.
• Thorough in protecting information security of cloud services and local servers.
• Proficient in computer hardware configuration and technical terminology.
• Experienced in endpoint device management (MDM) configuration and fleet deployment.
• Network, security, or supported systems certifications are valued.
• Advanced troubleshooting experience of client macOS and Windows operating systems.
• Advanced experience of installing and configuring mainstream user software.
• Advanced experience with domains, DNS, mail accounts and website hosting.
• Advanced routing, switching and wireless diagnostic and troubleshooting skills.
• Advanced operation skills and certification of all supported vendor systems.
• Attention to detail and careful when working with technical equipment or devices.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Good problem-solving skills.
Working location
Work will be performed from either Tech Help Direct office, or otherwise, onsite at the client location (as required) if provided with a company vehicle or a personal vehicle usage agreement has been formed between the employee and Tech Help Direct.
Gold Coast office: Level 2, 140 Bundall Road, Bundall QLD 4217 Australia
Remuneration
Tech Help Direct will remunerate between $70,000.00 and $80,000.00 gross per annum (plus superannuation), based upon certifications, experience, and skillset, for the Systems Administrator position.
How to apply:
Please email your cover letter and resume to: *******@techhelpdirect.com.au for our consideration stating our job reference number: TECH004
Personal information provided by applicants will be used for recruitment-related purposes only and will be treated in the strictest confidence.
Only short-listed candidates will be contacted.
Applicants receiving no response may consider their application unsuccessful.
Applications close on 29th May 2024.
