Address
SalaryOverview
The Team Leader, DevOps Platform Engineering will lead the team from a technical perspective and provide IT support related to the Link group application environments and interfaces both on-prem and cloud. This includes diagnosis, resolution, root cause analysis of issues and identify and document problem workarounds and provide support for scheduled release upgrades and deployments. You will also ensure service requests are appropriately actioned according to service levels and performance targets. You will provide technical support to core business application environments to ensure 24x7 availability.
You must have previous technical lead experience supporting large complex application environments in financial services industry especially working in complex and secured cloud platform like Azure and AWS. Experience supporting multiple Application Servers like JBoss, WebShpere and Weblogic, RDBMS including Oracle and SQL Server and Web Servers is essential
Key Accountabilities and main responsibilities
Strategic Focus
- Drive innovation and process improvements using new concepts
- Assist with the transition to cloud.
- Identify, collect requirements, develop workflows to automate Application support processes
- Analyse, develop and implement process to secure, reduce downtime and optimise application performance
- Liaise with the appropriate stakeholders across the Link Group to support Enterprise business applications and associated integrated system environment solutions
- Troubleshooting, Investigating and resolving technical issues related to IT application systems and interfaces
- Provide IT support to business applications through systems problem solving and maintenance
- Ensure IT Systems stability fixing minor issues within the application development framework
- Manage code release and deployment across multiple platforms when required
- Support both production and non production environments
- Assist to scope system change requirements
- Provide effective support and minimise downtime to the business by liaising with developers, back end support, database administrators and vendors
- Collaborate with other team members to improve the overall performance delivered to customers
- Participate in after hours and weekend support
- Coaches and mentors to develop team members to strengthen specific knowledge/skill within the technology area
- Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives.
- Prior experience in leading Platform Engineers and support of large complex 24x7 application environments
- Ability to work on new and emerging technologies as required by Link Group Business
- Strong experience providing technical support of applications in Azure
- Strong experience in implementing CI/CD in multi-branch development model
- Strong experience in optimizing processes using DevOps tooling and integration for applications hosted on both on-prem and Azure
- Strong experience in supporting applications on J2EE, Java, JSP, Apache and Tomcat
- Strong experience in Supporting multiple Application Servers including JBoss, Websphere, Weblogic
- Availability to work on call after hours and weekend in a rostered 24x7 environment
- Knowledge of Oracle and SQL Server RDBMS and SQL problem solving & scripting skills is essential
- Experience with IT Service management within ITSM / ITIL framework
- Experience with ESB architecture and web application troubleshooting
- Effective oral and written communications skills
- Willingness to accept responsibility and be accountable for service provided
- Ability to work effectively in a team
- Tertiary qualification in Computer Science would be an advantage
- Background in financial services and securities industry such as Registry, Broking, Exchange, Superannuation or Trading
- Experience with PEGA application or CRM Dynamics including technical support
- Salary Sacrificing via Superannuation – supporting you along your journey to retirement
- Purchased Leave Scheme – purchase additional leave for that next family holiday
- Parental Leave Scheme – plan your future
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Talent Referral Scheme – refer a friend and receive a cash incentive!
- Recognition Program – say thank you today!
- Wellness Program – rewards and resources tailored to support you and your family
- Corporate Social Responsibility Program, including volunteer leave
- Employee discounts – Access discounted rates and offers from a variety of providers, including Bupa!
- FlexiWorks – enabling our employees to work in the office and at home
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or careers responsibilities.
What do I do next?
If you think you’re a great fit, we’d love to hear from you. Just click on the APPLY button. Successful applicants will be required to complete background screening prior to commencement of employment. Please be aware that sponsorship is not available for this role.
About Us: Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.
About the Team:
Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases, and provide insights through predictive analytics.
By focussing on product and service innovation, our Technology division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across Link Group.
Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.
