AddressThis leadership position requires a balance of strong customer service skills and excellent technical skills in a Microsoft dominant environment.
The role is responsible for managing and supporting the ICT Service Delivery team. The role will lead the delivery of high-quality, customer-focused information technology support & assist in improving practices in accordance with relevant protocols, ensuring the efficient operation of all ICT infrastructure systems and services.
POSITION-LEVEL PRINCIPLES, OBLIGATIONS & ACCOUNTABILITIES
Supporting and promoting the “culture” and “values” of the Shire of East Pilbara evidenced through personal commitment, personal behaviour, language and results.
- Contributing to employee and customer satisfaction, engagement and excellence.
- Leading, guiding and navigating the management of employees under supervision, whilst developing and mentoring key talent, within the scope of the level.
- Supporting good governance through the application of good decision making and consistency of application.
- Facilitating and encouraging teamwork to deliver projects and outcomes for and on behalf of the Shire.
- Working collaboratively to deliver ICT infrastructure projects and outcomes for and on behalf of the Shire.
- Providing appropriate advice to internal and external stakeholders whilst maintaining relationships and responsibility for operational oversight for assigned activities.
- Actively contributing towards the achievement of financial efficiencies and quality of service.
- Demonstrate leadership in and commitment to the health, safety and wellbeing of all Shire staff.
ESSENTIAL CRITERIA
- A relevant tertiary qualification in Information Technology or a related field, or equivalent industry certification and experience.
- Minimum of 3 years of experience in a similar ICT Team Leader role, preferably in a Microsoft dominant environment.
- Proven understanding and utilisation of ICT Management Tools to deliver continuous improvement and set up an ICT infrastructure Service Management platform.
- Demonstrated experience in developing, implementing, documenting, and monitoring delivery of infrastructure service functions including the development of SLAs and a service catalogue; incident management; change management; and request management.
- Demonstrated experience in providing first and second level technical support, incident management, and customer service.
- Experience with and an in-depth understanding of Microsoft Entra ID, Microsoft ECO systems, LAN/WAN network environments, firewalls, monitoring tools, encryption/cyber security systems and wireless systems.
- Proficiency in technologies: Windows 10/11 Entra ID (Azure AD) as part of the Microsoft 365 Business premium offering, MS Teams, printer technologies, Microsoft 365ICT cyber security systems that covers endpoint devices including BYOD, and HP network devices and FortiGate firewalls.
- Demonstrated leadership skills with an ability to lead team members and drive resolution to problems in a structured manner, with the team delivering effective outcomes.
- Strong communication skills (written and verbal) with an ability to work within a team and ability to communicate technological solutions and related concepts to technical and non-technical audiences at various levels.
- Ability to build and maintain relationships and negotiate with a range of stakeholders, vendors and business application owners, ensuring roles and responsibilities are clearly established and maintained.
- High-level problem-solving skills and a strong work ethic, with the ability to multitask and work independently.
- Strong analytical, observation and organisational skills.
- Current ’C’ Class Drivers Licence.
- Experience in project management methodologies relevant to ICT infrastructure service delivery projects.
- Previous experience in the Local Government or similar sector to provide context-specific knowledge and understanding of a government setting with regulatory and compliance requirements.
To be considered for a position at the Shire of East Pilbara, applicants must be able to satisfy the following appointment prerequisites by providing:
- Completion of 100-point identification check.
- Production of a valid National Police Clearance of no more than 6-months old.
- Hold the appropriate rights to work in Australia.
- Completion of a pre-employment medical.
- In the event that regulations or public health orders are issued by either the Australian Government or the Government of Western Australia requiring proof of vaccination, compliance with such requirements will be mandatory for the appointment and continuation of your employment.
Phone: 6478 7788
Email: *****@crgwa.com.au
Additional information
- Relocation allowance $10K state to $15K interstate
- 5 weeks annual leave plus leave loading
- Call Kerry from Crisdale Recruitment 6478 7788
