AddressWhat you need to know about the role
As a Technical Account Manager, you own advancing the technical relationship with your customers by providing proactive health engagement, revenue protection, and always advocating for their needs.
Meet our team
At PayPal, the Technical Account Management team delivers great technical experiences for our customers, merchants, and partners. Our customer-centric team brings creative and technical skills together to achieve outcomes for our customers across the globe.
We drive results with a diverse, global team who are dedicated to championing PayPal's core values of inclusion and innovation to empower all employees to learn and grow. We help each other through active collaboration, mentorship programs and global initiatives.
Your way to impact
You’ll join our Global Merchant Services team in Sydney, Australia, and work alongside peers in Technical Account Management, Customer Success, Sales, and Enterprise Integrations. As the key technical adviser for your merchants, you’ll build strong relationships with stakeholders across multiple levels of their business. You’ll also collaborate with global SRE (Site Reliability Engineering), Product, and Engineering teams to advocate on your merchants’ behalf to improve products, systems, and processes.
Your day-to-day
After onboarding with your new-hire buddy, on a day-to-day basis you’ll:
Own the ongoing technical relationship for a small portfolio of Large Enterprise merchants.
Diagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal stakeholders.
Consult with merchants and internal teams on integration improvements and best practices.
Build strong relationships to help merchants be successful now and into the future.
Learn new skills, technologies, and tools to grow personally and professionally.
What do you need to bring
You’re curious and enjoy solving problems to get to the root cause of an issue.
You love being a customer champion and show this with your empathy and advocacy.
You’re technically minded, with a proven track record of adopting and mastering new technologies and tools.
You’re a confident communicator – equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.
You have a demonstrated knowledge of web technologies and already know or are willing to learn new languages and services like JavaScript, PHP, Java, REST, GraphQL, SQL and more.
You bring your real self to work and add to our already diverse culture.
You’re well-organized and self-motivated and enjoy the flexibility of working independently while being supported by your team.
You’re prepared to be on call to assist with out of business hours escalations, while ensuring you maintain a healthy work-life balance by collaborating with other support teams.
You have relevant customer-facing, technical work experience – maybe even a degree.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
