Technical Consultant

About the role:

We are looking for a Technical Consultant, located in Sydney or Melbourne. This is a uniquely challenging 6 month full time contract role, with potential to renew; it is a hybrid of technical expert and consultant. This is a customer facing position providing technical consultancy and support (Hybrid of work from home and office).

Are you a knowledgeable Technical Consultant who can provide technical support, able to think outside of the box, manage stakeholders and 3rd party vendors, investigate, and resolve customer issues, broad knowledge of cloud products & applications with the ability to consultant and advise customers of the best customised solutions? Then this could be the role for you!

About us:

Starboard IT is a growing Managed & Professional IT Services Provider founded by IT professionals passionate about achieving the highest quality solutions for our clients. We work with our clients to understand their requirements and provide them with expert best approach IT consultation through to successfully deliver their IT projects. We are a collaborative team of driven, talented, technology loving individuals who enjoy the challenge of successfully delivering any task or projects well the from beginning to end. 

About you:

• You are a smart, collaborative person who is passionate about solving client problems with technology and are driven to get things done. 
• You are not afraid to bring your authentic self to work. 
• A "do whatever it takes" attitude complimented with a "do it right the first time" approach.
• Strong customer service skills and flexibility to work in a dynamic environment.
• Ability to work autonomously & well under pressure while handling multiple tasks and tight timelines.
• Patience and procedure driven.
• Speaking effectively to individuals and groups
• Outstanding oral and written communication skills
• Excellent time management skills and a high-level attention to detail
• Australian residency, citizenship, or a valid working visa
• AFP Police clearance check required

Key Responsibilities:

• Providing technical consultancy to our customers
• AD/AAD admin with a primary focus on BAU including service optimisation 
• Ticket resolution 
• BAU improvements 
• Define, design, build, deliver and run the engagement’s, platform’s and/or products required. 
• Participate in multi-functional teams in delivering consulting engagements.
• Broad technical knowledge and experience with a disciplined and best practice approach
• Understand our customer business requirements and how to use technology to reach these business goals.
• Ability to liaise with stakeholders and vendors (including C level executives)
• Experience in managing development & production environments.
• Ability to propose and implement solutions to remediate the root cause of major issues.
• Demonstrable technical ability in the following disciplines: server virtualization and storage, networking and security, email systems 
• Ensuring changes are documented, reviewed, presented in CAB, and implemented in such a way as to minimise risk to our clients’ business operations.
• Demonstrated growth mindset, enthusiastic about learning new technologies quickly & applying the gained knowledge to address business problems.
• Ability to communicate with clients on a business level and translate their needs into a technical solution.
• Experience supporting Microsoft Office 365, Azure AD & Cloud systems
• Working knowledge of SharePoint

Position Overview:

• Consult with customers on best IT applications and solutions.
• Design and implement a technology strategy for our clients.
• Work with and manage other 3rd party service providers to deliver tasks and projects for our clients. 
• Consult on customer presales and design requirements (establish requirements and recommend best practices and software applications solutions)
• Use the consultation process to negotiate and confirm contract requirements with relevant customers and vendors.
• Determine IT project requirements: Project specifications and other relevant documentation are obtained and analysed to establish project requirements.
• Communicate unresolved issues, concerns and problems raised by team members and follow up with line manager and relevant stakeholders.
• Lead projects that transform our client’s business 
• Build trusting and collaborative relationships with our client.
• Partner with solution architects to design superior solutions.
• Delegating work and assignments to team members
• Develop project plans and contingencies to ensure contract requirements are met.
• Review draft documentation to ensure accuracy and relevance of information & disseminate to relevant stakeholders for feedback.
• Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by stakeholders.
• Supervising system modifications
• Guiding the team through technical issues and challenges.
• Comply with Starboard IT’s Information Security policies & procedures, including but not limited to; passwords, personal, company & client information and reporting security incidents or concerns. 

Essential Experience:

• Microsoft Certified: O365, MCSE, Active Directory, Entra ID, Azure Administrator & Fundamentals.
• Experience in a Technical lead engineer
• Experience as an IT consultant
• Experience and working knowledge of ITSM concepts.
• Minimum of 5 years' experience in the IT industry
• Tertiary qualifications (e.g., Bachelor's Degree in Information Technology, Engineering)3.
• Industry certs: CCNP, ITIL, VMWare, EMC
• Scripting languages: PowerShell
• Experience with Azure Security Configuration & AWS Cloud

Highly Desirable Experience:

• Azure solutions architect certified
• PAM and Identity Access Management 
• Microsoft Office, DHCP, DNS, File & Print, IIS, Terminal Services, SQL Server, System Center
• AWS certified (Fundamentals to Solutions Architect)
• PMP
• CISSP

General Compliance:

• Ensure a safe working environment in accordance with the relevant Work Health and Safety (WHS) legislation.
• Work within and actively promote the core vision, corporate strategies, values, policies, procedures and Code of Conduct. 
• Ensure a thorough understanding of and adherence to any corporate or government compliance requirements.