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SalaryAt CMG Smart Services, exceptional customer service is at the heart of our success. We are a well-established company having delivered printer and innovative service support for over 25 years.
As a Dispatch Coordinator, you will work with customers, business partners and our team of field technicians to ensure that we deliver on our promise for outstanding service. The role offers a great deal of variation and complexity so no two days are the same.
We are looking for a warm hearted, can-do team player who enjoys providing exceptional service to join our busy, close-knit and friendly team environment at our Port Melbourne head office.
On a typical day:
- Answer customer calls, service queries, process service requests and payments
- Scheduling and planning of our technician’s visits to customers to deliver service and installation requirements meeting SLA and KPIs
- Liaising with the relevant internal and external parties to manage and resolve all issues related to service delivery
- Ordering parts and arranging for necessary repairs and services
- Providing support to our field technicians
- Managing workflows to keep service delivery timely
- Assisting customers with basic technical forms over the phone in preparation for their new printing device installation
- Providing triage technical advice to customer over the phone to resolve machine issues and pre order required parts.
What you will bring to our team:
- A willing and positive attitude is a must
- Works well under pressure in a team environment
- An ability to grasp multiple concepts quickly
- Proven problem solving skills
- Strong customer service skills
- Ability to work both in a team and independently.
- Detailed note keeping on outstanding service calls.
- A good history and understanding of technical requirements.
- Strong stakeholder management skills
- Excellent communication and negotiation skills
- Proficient in the use of Microsoft Office
Our benefits
- A competitive salary and employee incentive and recognition schemes
- Learning and development opportunities
- An inclusive, supportive, and close-knit team
- Friday team lunches
You you believe you have what it takes we would love to hear from you. Please forward your cover letter and resume and apply now!
