Technical Support Officer

Applications are to be submitted by Friday 12.01.2024
About Allambi Care
Allambi Care is a multi-disciplined and recognised leader in the human services field working across NSW and Victoria. We are committed to supporting our community’s most vulnerable people through tailored services and programs. With over 40 years’ experience, our ‘never give up’ approach ensures the needs of the people we care for are our first priority.
The opportunity
With our head office in Charlestown NSW, we have an amazing opportunity for a Technical Support Officer to join our Information Technology department by servicing our staff, carers, and young people. The role will report directly to the IT Manager and work within our support team responsible for the acquisition, provision, maintenance and support of the organisation’s computer hardware, software applications, network, security, and telecommunication resources. We have a wide range of technologies you can explore and learn and will encourage and support the successful candidate to seek ongoing training and certification to further their career.
Key activities of the role are to:

• Utilise our helpdesk logging system (Jira) to maintain, track, escalate and close jobs.
• Provide Technical Support for a diverse range of IT assets.
• Acquisition, provision, maintenance and support of the organisation’s computer hardware and software applications.
• Asset Management processes including provisioning and ordering hardware.
• Assist with the creation and delivery of cyber security awareness.
• Assist with the creation, maintenance of IT documentation, guides, and user training.
• Assist IT team members for special projects as required.

Essential Criteria:
We are looking for a self-starter with strong communication skills to help us deliver an ongoing high standard of Technical Support.

• Minimum two years’ experience in a customer service or helpdesk environment.
• Tertiary level qualifications in IT or currently undertaking or willing to undertake.
• Strong knowledge and experience working with Microsoft Products including Office365.
• Strong customer service and communication skillsets.
• Ability to travel to Allambi Care Placements and other offices if required (NSW and VIC).
• Demonstrated experience with personal computers, peripheral devices, utilities, and operating systems in a network environment.

Must have these documents if successful.

• Current Working with Children Check (for paid employment - can be obtained via https://www.service.nsw.gov.au/transaction/apply-working-children-check)
• Current NDIS Worker Check: (can be obtained via https://www.service.nsw.gov.au/transaction/ndiswc-apply)
• National Police Check (this must be obtained via https://www.employmentscreeninggroup.com/au/allambi/)
• A current driver’s licence
• Comprehensive Car Insurance
• Certificate of Completion: NDIS Worker Orientation Module (can be accessed via: https://training.ndiscommission.gov.au/)
• Willingness to participate in pre-employment medical checks
• Two professional references

What is on offer?

• Full Time Employment
• Salary Packaging (Salary Sacrifice)
• Fitness Passport
• 4 Weeks Annual Leave
• 12 Roster Days Off a year (One per month)
• Monday - Friday work week (generally 8:30am - 5:00pm)

If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!
Please note, applications must include a cover letter addressing above essential criteria and a complete resume including two professional references.
Allambi Care is an Equal Employment Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse (CALD) backgrounds as well as People With a Disability.