Address
Form of workCompany Profile
Growatt New Energy Technology Co. Ltd was established in 2010, focusing on providing solar inverters and system solutions for the global market. Until now, Growatt has reached over 5 million installations worldwide, famous as a world-leading manufacturer of cost-effective solar inverters with high efficiency. Only selected applicants will be contacted.
Looking for:
Technical Service Manager, Technical Support Enginner
Office/Warehouse Address: C1, 27-29 Fariola Street, Silverwater, NSW 2128
Description of the Position
The role is to provideTechnical support and troubleshooting advice for solar inverter and battery storage systems, to distributors, installers, and end users around Australia.
This is a pure technical-based customer service / Technical support position with occasional national travel required.
The successful candidate must have excellent communication skills and be able to solve any technical issues efficiently and effectively.
What you’ll be doing:
• Provide phone and email-based Technical support, problem-solving, and troubleshooting support for distributors, installers, and end users (prioritize based on time zone)
• Warranty claims processing, generating cases via CRM to track and resolve customer inquiries, answering technical product inquiries
• Liaise with service, sales, R&D, and repair centre departments to ensure cases are dealt with efficiently
Skills and experience required:
• Relevant qualification in electronic engineering, electrical engineering, or
renewable energy equivalent Ability to handle high-volume phone calls and emails.
• Excellent written and verbal communication skills – particularly verbal
communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high-pressure scenarios such as frustrated customers.
• Good organisational skills
• Good technical understanding of Solar PV and electronics. The ability to prioritize and problem solve
• Eagerness to support all team members
• Ability to work autonomously as well as part of a team Solutions based mindset
This position is an urgent recruitment, the benefits are generous, if your Chinese ability is excellent, plus. If you are qualified, please do not hesitate to send your (resume + expected salary+Position applied) to：*********@growatt.com & ************@growatt.com
looking forward to your joining
