Technical Support Staff

We are seeking casual Onsite Technical Support Staff to run the GalaBid fundraising platform at charity dinners and lunches. The work is typically done at weekends and in varied venues. Mostly hotel ballrooms, ideally suited to personable people looking for extra cash who enjoy live events and are reasonably proficient with technology.

Responsibilities:

• Set up and configure technical equipment (such as computers, tablets etc.) at fundraising event venues.
• Provide Technical support and troubleshooting assistance to event attendees and staff regarding our fundraising platform and related technologies.
• Assist event attendees with navigating our fundraising platform, and resolving any technical issues they may encounter.
• Communicate effectively with event organisers and staff to address technical concerns and ensure the success of fundraising events.
• Collaborate with the Technical support team to escalate and resolve technical issues as needed.
• Maintain organised documentation of technical setups, troubleshooting procedures, and event feedback for future reference and improvement.
• Be the face of Galabid at fundraising events.

Requirements:

• Excellent interpersonal and communication skills, with a customer-centric approach.
• Ability to work flexible hours, including evenings and weekends, to support fundraising events as needed.
• Strong problem-solving skills and ability to troubleshoot technical issues under pressure.
• Ability to work autonomously as an enthusiastic self-starter. 
• Ability and confidence to engage with organisers, guests and volunteers.
• Proficiency in using computers, tablets, and other technical equipment; familiarity with fundraising software or platforms is a plus.
• Prior experience in Technical support, customer service, or event management roles is preferred.
• A driving licence and access to a vehicle is preferred.

Benefits:

• New starters will receive comprehensive training and your remote role will be fully supported by the Sydney team who will be on call to help and guide you.
• Opportunities for professional development and growth within the fundraising and events industry.
• Rewarding work environment with the opportunity to make a positive impact on charitable causes and communities.

How to Apply:

If you are passionate about technology, customer service, and making a difference through fundraising, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining Angela at ******@galabid.com