AddressAs a Technical Support Engineer, you will provide system level pre & post-sales support for the companies customer base. This includes remote or on-site testing, troubleshooting and Technical Support for the companies products.
Role type: Full time, permanent role
Salary: $100,000 plus super
Your Responsibilities
- Manage Technical Support cases/tickets end to end.
- Attend maintenance windows when needed.
- Be able to accept on-call duties outside of normal business hours including weekend and public holiday shifts when required.
- Provide on-site support to Customers where required.
- Communicate with Design and Supply Chain on problems / issues found in the field.
- Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers.
- Create, review, validate and publish required MOP/ISB/FSB documents.
Minimum Requirement
- Minimum 3 to 5 years related experience in the field of telecommunications preferably in Technical Support role
- Experienced in operation, maintenance and troubleshooting of fiber optic transport systems and associated technologies including but not limited to DWDM, ASON, OSRP, ROADMs, Protection schemes, Raman Amplification, fixed and flexible grid DWDM systems, coherent systems, etc.
- Knowledge in design and implementation of optical Data Communications Network (DCN) for Network Element (NE) management
- Knowledge of OTN and related technology
- Must have the ability to communicate effectively in English both verbally and written.
- Carrier Ethernet and networking knowledge and experience including but not limited to the following protocols: OSPF, MPLS, BGP, ASBR, etc.
- Knowledge and experience in operation of optical transport systems
Preferred Qualifications
- Extensive Knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet with specialized knowledge in some products and application of the technology.
- Experience and knowledge with Red Hat Linux operating system. Unix and/or Solaris experience is an advantage
- Experience in a Technical Support role with an equipment vendor in the Telco industry.
- Problem solving experience with Optical Transmission equipment, Carrier Ethernet equipment or associated fiber optic facilities
- Ability to analyze, troubleshoot and resolve complex problems
- Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
- Strong knowledge understanding of transport and switching systems for telecommunications applications/Systems. Special proficiency in some products or technologies.
Additional information
- $100,000 base rate
- Extensive Knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet
- Knowledge of DCN and NE
