AddressAbout the Opportunity
As a Technology Product Advisor you will act as the conduit between customers across various sites, WesTrac and Caterpillar. This position will allow you to utilise your technology expertise and your ability to build rapport with customers to ensure that our customer sees return on investment.
Reporting to the Support & Implementation Supervisor and receiving guidance and support from the Technology Product Specialist, you will work closely with the Product & Technology Advisor on the design of customer solutions. Regular travel will be required throughout NSW.
Responsibilities will include:
- Providing advice, action and consultation to customers regarding implementation, faults & diagnosis, root cause analysis, maintenance & repair strategies
- Customer support via the WesTrac Technology phone and helpdesk systems
- Conducting training both in-house and to our customers on immerging technology solutions
- Providing hands-on technical expertise for complex issues
- Issuing regular technology implementation & performance reports outlining current performance or progress levels, gaps, and the progress of plans to rectify
As a true expert in our technology, you will have a strong relationship with Caterpillar technology SME's and be considered a trusted technology adviser by our customers.
Skills & Experience:
- Trade qualification in Automotive Electrical/Electrical, Electronics or Mechanical field with extensive years post trade experience, or;
- Advanced knowledge and understanding of machine control and fleet management products and their application, and high precision GNSS systems
- High-level knowledge and understanding of radio-based data networks
- Several years' experience within operational technology industry
- Advanced computer literacy skills - MS Office, internet-based applications
- Advanced time management, planning and organisational skills with the ability to multi-task
- Highly developed attention to detail with the ability to analyse data and compile reports whilst providing suitable recommendations
- High level of initiative and problem-solving skills with the ability to follow through with required actions
What on Offer:
- Attractive remuneration
- Flexible working arrangements
- Income protection Insurance
- Up to 12 weeks Paid parental leave
- Fitness passport for the whole family
- Free onsite yoga + bootcamp
- Partner Discount network
- Further education assistance
- Salary sacrificing options i.e. airline memberships, motor vehicle etc.
- Discounted health insurance
Apply Now
If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.
For further information regarding this role, please contact NSW Recruitment on 1300 797 028.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
.videocomponent41dd4f6e8aad6580 a{ border: 1px solid transparent; } .videocomponent41dd4f6e8aad6580 a:focus{ border: 1px dashed #88969f !important; outline: none !important; }
At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success.
WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.
