AddressAt WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.
About the Opportunity
As a Technology Product Advisor you will act as the conduit between customers across various sites, WesTrac and Caterpillar. This position will allow you to utilise your technology expertise and your ability to build rapport with customers to ensure that our customer sees return on investment.
Reporting to the Support & Implementation Supervisor and receiving guidance and support from the Technology Product Specialist, you will work closely with the Product & Technology Advisor on the design of customer solutions. Regular travel will be required throughout NSW.
We are looking for two Technology Product Advisor’s to join our growing team. One position will be based from Mudgee and one position will be based from Tomago. These roles attract a Monday-Friday roster totalling a 45 hour working week.
Responsibilities will include:
- Providing advice, action and consultation to customers regarding implementation, faults & diagnosis, root cause analysis, maintenance & repair strategies
- Customer support via the WesTrac Technology phone and helpdesk systems
- Conducting training both in-house and to our customers on immerging technology solutions
- Providing hands-on technical expertise for complex issues
- Issuing regular technology implementation & performance reports outlining current performance or progress levels, gaps, and the progress of plans to rectify
- As a true expert in technology, you will have a strong relationship with Caterpillar technology SME’s and be considered a trusted technology adviser by our customers.
Skills & Experience:
- Trade qualification in Automotive Electrical/Electrical, Electronics or Mechanical field with extensive years post trade experience, or;
- Advanced knowledge and understanding of machine control and fleet management products and their application, and high precision GNSS systems
- High-level knowledge and understanding of radio-based data networks
- Several years’ experience within operational technology industry
- Advanced computer literacy skills – MS Office, internet-based applications
- Advanced time management, planning and organisational skills with the ability to multi-task
- Highly developed attention to detail with the ability to analyse data and compile reports whilst providing suitable recommendations
- High level of initiative and problem-solving skills with the ability to follow through with required actions
What on Offer:
- Attractive remuneration
- Flexible working arrangements
- Income protection Insurance
- Up to 12 weeks Paid parental leave
- Fitness passport for the whole family
- Partner Discount network
- Further education assistance
- Salary sacrificing options i.e. Airline memberships, motor vehicle etc.
- Discounted health insurance
Apply Now
If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.
For further information regarding this role, please contact NSW Recruitment on 1300 797 028.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
