Territory Manager

Job Summary

Telstra Business is a growth engine for Telstra, focused on providing business customers of all sizes with industry-based services and solutions.

We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise.

As a Territory Managerin our Business group, you will make an important contribution in identifying new business opportunities for Telstra through managing relationships with customers and key decision makers of a defined territory portfolio. You will own the sales and profitability performance of the defined territory and apply your excellent listening and relationship-building skills to identify requirements and define solutions that deliver value to our business and our customers. Your ability to drive customer retention and identify new business opportunities sees you contribute to the strategic profitable growth of Telstra and deliver consistently positive customer experiences.
 

Key responsibilities include:

• Take accountability for the management of an assigned territory, owning the sales and profitability performance of this territory and leveraging sound interpersonal skills to nurture the customer relationship and contribute to strategic profitable growth.

• Take ownership to establish, maintain and execute your territory plan end to end, including an understanding of whitespace, sales strategy, and channel engagement.

• Develop and drive the partner engagement strategy by domain and geography, as well as pipeline cadence.

• Drive closed loop sales plays and white space campaigns together with Partners and Digital Sales.

• Lead Base-Management activity, including cadence with Partner & Digital Sales Base to create upsell/cross-sell opportunities for the territory.​

• Develop and execute customer engagement and communication strategy for the territory.

• Lead Territory health check including account contact review and pipeline.

• Capture and maintain key contact information in Phoenix.

•  Drive regular reporting to monitor portfolio performance against defined financial and customer targets (sales, revenue, profitability, NPS).

• Collaborate with peers, teams, and key stakeholders across Telstra (e.g. Digital Sales, Partner Channel, Commercial Steering) to build an understanding of customer needs and develop suitable sales solution recommendations.

• Participate in knowledge sharing initiatives (market insights, customer focused cross-functional collaboration) that contribute to the development of sales and market trend knowledge and support strategic customer conversations.

ABOUT YOU

• At least 3-5 years’ working experience in Sales, Customer-facing or Business-to-Business sales role. Experience working in technology or software industry is preferred.

• Experience in sales opportunity management.

• Exceptional skills in customer relationship management.

• Partner opportunity management experience.

• Strong experience in portfolio analysis and planning.

• Exceptional communication skills both verbal and written.

• Customer centricity and commercial acumen skills.

If you're customer obsessed with a passion to innovate, succeed as part of a great team, and looking for the next step in your career, we'd welcome you to apply! What is your Why? (youtube.com)

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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. 

 www.telstra.com.au/careers/diversity-and-inclusion or email us at ***************@team.telstra.com noting your preferred method of contact.