AddressPolicelink is a non-urgent contact centre that provides service to the Queensland community. You will play a pivotal role in Policelink Zillmere. Our Brisbane office is staffed by Client Service Officers, Team Leaders, Police Officers and a range of corporate staff who all contribute to the delivery of service to the Queensland community and Queensland Police Service.
The core capability requirements for this role are:
- Conduct needs analysis in conjunction with Policelink management to determine training requirements of Policelink staff and contribute to the development of strategies to meet these requirements.
- Develop and deliver Training and Development programs in accordance with policies, best practices, procedures and standards.
- Undertake assessment of staff and prepare reports based on these assessments.
- Contribute to the development, implementation and evaluation of training policies, best practices, procedures and standards.
- Undertake the assessment and evaluation of internal Training and Development programs.
- Establish and maintain information management and other administrative systems to monitor the Training and assessment of Policelink.
Role Requirements:
Qualification:
- While there are no mandatory requirements for this role possession of a Certificate IV in Training and Assessment (TAE) or accredited tertiary qualification in adult education would be highly regarded.
Other:
- Some intrastate travel may be required.
Applications to remain current for 12 months.
