AddressMYP is an Australian success story, aligning a passion for purpose-led business and advocacy within for-purpose industries with innovative tech solutions in the community & disability, NDIS sectors that positively change the lives of people, to give them back time, control, and choice. Our platform provides cloud-based solutions for rostering, client and case management, human resources, forms, document storage, and marketing.
We are connected through the vision of positively changing lives and draw inspiration and motivation to love working in a business that cares as deeply for our people, and the people connected to and impacted by what we do.
We are on a journey of high growth and as such looking for a new team member to add to our skills across product expertise, training, customer service, and client outcomes through the lens of Client Success. The Trainer/Implementation Specialist is a high-impact role that will bring the capability to continue to raise the bar for your team, your clients, and your career.
About the role
As a Trainer you will be joining an exciting, fun, and growing team of 5 in Training, and part of a wider team of 12+ in Professional Services. Reporting to a Team Leader, a Trainer is critical in ensuring the client can use the platform effectively, positively changing their organisation by saving time, and improving control. You will do this by delivering training solutions to a wide range of clients across multi-platform software products, from new clients to highly established.
As a Trainer, you will:
- Train: Deliver online and in-person software training courses to our clients. Develop deep expertise in MYP’s products, modules, functions, and features. In your first 6 months focus on learning and understanding deeply the training content. Beyond 6 months, have an ongoing passion for learning and high-impact training initiatives as your expertise develops further.
- Report: Provide insights into learning design and content based on client feedback and experience.
- Design and Improve: Work with the Team Leader to design and create comprehensive and intuitive training content for new feature releases.
- Collaborate: As a growing and busy team, we are seeking someone who is like-minded in wanting to see great client outcomes through our work in client success at MYP. Someone who can share in our celebratory highs, and as we work through the day-to-day challenges.
- Empower: Drive outcomes that provide efficiencies and improvements in time management, control, and choice at the end user and their client level.
About you
As a Trainer you will have the unique ability to impact hundreds and eventually thousands of Community and Disability sector organisations, enabling them to deliver services to their participants, clients, and communities with ever-increasing and improving scale, efficiency, effectiveness, and flexibility. As such it is critically important that you are connected to our mission and vision, in order to see the true value of your impact in this role.
Excellence | Transparency | Accountability | Value | Teamwork | Life-Balance.
This role is suited to those who have had previous experience in a training role (Online and/or Face to Face, for those who have onboarded staff or assisted with the implementation of processes, new systems or workflows.
If this sounds like the type of role and opportunity you have been seeking, I would love to have an initial conversation to explore alignment and expectations. Please provide your expression of interest via Seek. Contact Tamar Bostock, ********@mypcorp.com with any questions.
