Training & Support Officer

Job Reference:
  
Financial Operations

This role involves providing both training and support to users of the University's financial corporate applications. The incumbent is responsible for the development and delivery of training programs and relevant training materials.

The ideal applicant will have a deep understanding of relevant systems, such as Ci Anywhere, and demonstrate exceptional troubleshooting skills, working collaboratively to achieve positive outcomes.

Effective communication is key for success in this role, given the high volume of tasks with competing priorities. Our primary focus is on maintaining quality client service amid these demands.

Support requirements of the role:

• Manage and analyse Help Desk requests to identify system issues and training needs, ensuring procedures are up to date.
• Provide technical support, investigating, diagnosing, and resolving user issues as necessary.
• Aid in testing Financial System upgrades, analysing results, and updating relevant documents as needed.

Training requirement of the role:

• Design, refine and deliver training programs in various formats.
• Interpret software documentation, business processes and user needs to design appropriate training programs.
• Maintain and analyse training records for continuous improvement and management reporting.
• Assess and gather user feedback to evaluate service quality and relevance, aiming for ongoing improvement in service delivery.

About Curtin
  
Our Finance Business Improvement Team at Curtin University manages and improves Curtin’s Finance applications. We continuously improve our own processes, learn collectively, try new tools and solutions, and have fun along the way. We work with stakeholders on various exciting improvement initiatives so there is never a dull moment.

At Curtin, we are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. Situated on Whadjuk Nyungar Country, our vibrant campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket.
  
Aside from the vibrant campus life, we offer more than just a job. We encourage a progressive and diverse workplace and are committed to looking after our employees by promoting health and wellbeing, work flexibility, and personal development opportunities.  

• Global Excellence: Curtin University proudly stands among the top one percent of global universities according to the ARWU 2023 rankings.
• Rewards Beyond Salary: Enjoy the perks of a generous superannuation contribution (17%) with cash out options*, customisable salary packaging benefits through Paywise; as well as Hotel and Health Insurance discounts.
• Time Well-Spent: Experience the added value of 17.5% Leave Loading, with the option to be paid out or taken as additional leave. Benefit from Parental Leave (26 weeks for the primary caregiver), Annual Leave (20 days), Personal Leave (14 days), Aboriginal Torres Strait Islander Leave (5 days) *, Study Leave, and Community Service Leave. As well as access to Long Service Leave after 7 years of continuous service (65 days/13-week entitlement for full-time staff).
• Plus18% more observed days off -enjoy 12 Public Holidays each year (including Easter Tuesday!), and 2 extra University Days over the Christmas/New Year Period (see EBA 51.1 and 51.9).
• Recognition for Prior Service: Curtin recognises prior service for long service leave purposes. New Curtin employees may be* eligible if they have worked for an Australian University, public service, or other recognised institution.
• Health and Wellness: Our on-campus Medical Centre prioritises Curtin staff and students. Join Curtin's Healthy Lifestyle Program, with up to 2 hours per week of paid time off to engage in University-approved healthy lifestyle activities. Explore Curtin’s wellbeing locations at https://tinyurl.com/mtyf3vad

For more information about our university, please visit www.curtin.edu.au
  
To apply

Your application should include a cover letter and your CV to allow us to assess your suitability for this role.

To view a copy of the position description, please copy and paste the following link in your web browser:

https://tinyurl.com/mryd3ejj
  
Applications close: 3pm AWST, Thursday 6 June 2024

Applicants should note that prior to appointment, you will need to have a current National Police Records check, and undergo character, integrity, and reference checks.
  
You will require current work rights in Australia that match the tenure of this role.
  
If you have any queries in relation to this application process, please contact our careers team on 08 9266 90***(option 3,1).

Please note we will not be engaging with recruitment agencies at this time.