AddressAre you looking for the next step in your dental career?
Do you love making people smile and are passionate about high quality care and customer service?
Then this might just be the role for you.
The Treatment Coordinator works in our Smile Support Team and welcomes patients to the clinic, prepares patients for their time with our dentists and takes responsibility for closing, or assists in closing, the treatment plans generated by our dentists.
Why Warragul Dental Care is the right choice to begin your career
We’re a local, family-orientated Dental Practice, we’ve won awards and accolades for some of the amazing things we do and have been around for 40+ years delivering patient experiences most dental practices can only dream of.
Our philosophy is and continues to be providing our patients with both an excellent clinical outcome as well as an exceptional customer service experience. As just one of many examples our team includes the first certified dental therapy dog in Australia, Dogtor Bruce, making our workplace like no other.
However the future is even bigger & better … from world class to world leaders!
Our team dreamed bigger, we all dreamed what even better looks like… we brainstormed, sketched, debated… and now we’ve just made it real! …
In July 2022 we unveiled our new 8 chair world class practice and introduced Gippsland’s first dedicated premium cosmetic smile makeover clinic, Dentelle by WDC. Within our Practice you’ll find a number of consult rooms, a smile makeover photo studio plus a full digital lab.
We’re more than a general practice, if you work with us you’ll be learning from the best. We do implants, All on 4 treatment, traditional orthodontic and clear aligner treatment, botox and fillers, ceramics and full smile makeovers.
We recognise in order to deliver on this we need to be investing in and growing the right people on our team and providing a cohesive team environment where everyone feels respected and feel valued.
The role
This role is all about the patient experience, you’ll be their best friend as you hold their hand throughout their smile journey. The role includes;
- Consulting with new patients to discuss treatment options and payment plans.
- Providing information and customer service to the general public about our cosmetic dental treatments.
- Coordinating the patients treatment reservations
- Overseeing the new patient experience within the practice
- Taking clinical before and after photos to capture the patient journey
- Supporting practitioners in day to day administration to assist the patient journey
- All aspects of patient follow up
About you
The successful candidate will bring to the practice the following attributes and skills:
- Excellent communication skills, poise and professional appearance
- High level of empathy
- Self confidence
- An enthusiastic, positive attitude
- The ability to think on your feet and work as part of a team
- A capacity to accept coaching and continuously improve their skills to improve patient outcomes
- Minimum experience of 3 years as a dental assistant/receptionist and/or Coordinator equivalent would be advantageous but not essential
- A Certificate III/IV in Dental Assisting, and/or Radiology would be advantageous.
Some of the perks
- You won’t have to beg for a pay increase
- Obviously, we pay you above award to start off with.
- You’ll get regular automatic annual pay increases without having to ask.
- When appropriate you’ll receive additional performance-based bumps & bonuses.
- We don’t work weekends, public holidays and we close over the Christmas and New Year period so we can all have a well-deserved break
- We have a great social club, team bonding days and we even have a massive TV in our social room with a Nintendo Switch (for you gamers) for your lunch time entertainment
- You get discounts on dental treatment, clear aligners, botox, derma fillers and more plus your family gets to enjoy discounts too.
- You work a 9 day fortnight so have a dedicated day off for doing whatever you like.
- And importantly, you get cuddles from Dogtor Bruce, the therapy dog because he just loves his job.
This is your right next move
If you are serious about a career in dental then you’ve just found the right opportunity. We look forward to hearing from you, and becoming a part our professional, but caring and fun team. Please send us;
- A 1 page cover letter on why we should choose you.
- Your resume – please include 2 contactable referees
For enquiries regarding this role please call our Practice Manager, Jasmin Sheehan, on 5623 5588
