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SalaryAbout the Position
This is a great opportunity for a Treatment Coordinator to join our team!
As an essential member of our practice, you will ensure a seamless and exceptional patient experience. Your responsibilities will include, maintaining efficient procedures, offering outstanding service to both patients and dentists, and contributing to the overall success of our practice.
About YOU
You will confidently and effortlessly provide exceptional service in a fast-paced workplace. Your previous experience will demonstrate you are quick to respond, you can move from one task to the next with finesse, all whilst showing a high level of professionalism. You're naturally empathetic, you're patient and approachable.
What we are looking for in our new Clinical Coordinator:
- An effective communicator: with patients, explaining treatment plans, procedures, cost and addressing any questions or concerns.
- Collaborative: with the dental team to develop customised treatment plans based on patient needs and dental records.
- The ability to coordinate appointments and manage the dental office schedule efficiently, considering patient and dentist availability.
- Experience in verifying insurance coverage, process claims, payment plans and assisting patients in understanding the financial aspects of their treatment plans.|
- Naturally providing exceptional patient care by following up post-treatment, ensuring satisfaction, and addressing any concerns that may arise.
Requirements:
- Previous front office/reception experience in a dental office or healthcare setting is essential.
- Experience as a chairside Dental Assistant, Cert III / IV Cert (preferred)
- Excellent communication skills, both verbal and written, with the ability to explain complex dental procedures in a clear and concise manner.
- Strong organisational skills and multitasking skills, handling pressure and multiple tasks with ease.
- Attention to detail to manage schedules, to coordinate appointments, and handle financial transactions accurately.
- Proficiency in our dental software and computer systems.
- Knowledge of dental terminology, treatment procedures, and basic dental insurance processes.
- Exceptional interpersonal skills with the ability to build rapport and establish positive relationships with patients and the dental team.
Why Us?
- Learning & Development - with professional development opportunities across all roles across our network, we encourage development professionally and personally!
- You'll receive assistance from an experienced, supportive team.
- We support honest, open and collaborative communication.
- We invest in our people and their careers - we love helping and watching our people grow!
- You'll work in an established practice with a team who want to be here
Our clinic is one of the longest standing dental practices in the heart of Essendon, & has cared for generations of families with respectful service. We offer comprehensive dentistry, including restorative, orthodontics, cosmetics, implants, all with digital workflows and technology (photography, x rays and scanners).
Click Apply Now to submit your application!
Please note, due to our practice being very busy we can not accept telephone calls in regards to this role at this time.
