AddressAbout The Thornbury Theatre
The Thornbury Theatre is a grand art deco building, located in the leafy inner northern suburb of Thornbury. It is about to experience its 100th year as an entertainment and function venue. It is a multi-faceted facility that caters to a broad range of clients (musicians, cultural groups, schools, sporting clubs, sports entertainment, dance competitions and performances, brides, grooms and their families, corporate groups and many others) and attracts patrons from every age group and with differing tastes in music, and unique and varied function requirements. The building has a large ballroom which can cater for concerts up to 1000 patrons. The building has an additional hospitality space that complements the Theatre, The Thornbury Taphouse, as well as an on-site hospitality training college.
About Your Role
We are looking for Team members who are genuinely invested in delivering exceptional guest experiences.
The Event Supervisor - Operations, will be responsible for the effective execution of all events at The Thornbury Theatre, with Senior Management & Events Team support.
Key Responsibilities:
- With advisory support from Theatre management, oversee the planning, coordination, and execution of music and entertainment events, weddings, corporate events, and special functions, ensuring all aspects meet or exceed client expectations. This will include the finer details of organising the various moving parts that are required for each event.
- Liaise with suppliers to ensure that all event provisions or supplies are provided as per each event’s requirements.
- Manage & execute relevant budgets (labour), timelines, and resources to ensure efficient and successful event delivery.
- Liaise with clients and ensure that all event requirements are clearly agreed between the parties and that details of each event are communicated with your events team in the lead up to all events, and putting together event contracts and worksheets based on information provided.
- Be the main point of contact for clients on the day of their event and provide support.
- Lead, supervise and organise the team of event floor staff (of which you will be one - this is a hands-on role), bartenders, servers, and other team members, fostering a positive and collaborative work environment.
- Coordinate with various departments, such as the catering kitchen team, facilities, security and audio-visual, to ensure seamless event operations.
- Conduct post-event evaluations to gather feedback, identify areas for improvement, and implement enhancements for future events.
- Finalise all reconciliations of events, especially events where external parties sell tickets for an individual music performance.
- Manage theatre accounts, process supplier invoices and invoice clients prior to events as per Theatre booking conditions.
Qualifications/key characteristics:
- Previous experience in event planning and/or coordination, preferably in a high-end hotel or hospitality setting.
- Superior FOH experience.
- Strong organizational skills, attention to detail, and the ability to multitask effectively.
- Excellent interpersonal and communication skills, with the ability to work successfully with clients and internal & external stakeholders.
- Leadership qualities and experience in managing a team.
- Proficiency in event management software, Microsoft Office Suite. Experience using XERO or similar accounting software is an advantage and can be trained to the right candidate.
- Flexibility to work evenings, weekends, and holidays as required by event schedules.
About the Offer:
- Working in a hospitality organisation that has several complementary business units that offer scope to grow with the extensive career progression opportunities available.
- Access to accredited training programs.
About the Candidate:
- Previous experience in a similar Event Operations or FOH supervisory role is a must.
- Keen understanding of the operative requirements for weddings, corporate, social, music events
- Ability to lead a team during event service, with confidence & successful time management.
- An understanding of service skills and the ability to satisfy client and guest requests.
- Capable of building effective relationships with clients, guests, and staff.
- Available and willing to work a rotating roster including weekends, public holidays.
