AddressJoin Our Team
Are you dedicated to creating extraordinary experiences for our VIP guests in Townsville? An exciting opportunity awaits for a customer-focused Guest Experience Executive to join our team full-time.
The Role
Your primary responsibility is to provide exceptional customer service tailored to VIP guests, ensuring their experience exceeds expectations and aligns with The Ville Resort - Casino's policies and procedures. Additionally, you will curate high-end amenities, orchestrate exclusive dining experiences, and facilitate interactions in our Private Gaming Rooms. Collaborating across departments, you'll orchestrate memorable stays for VIP Magnetic & Orpheus guests.
You will report directly to the General Manager of Marketing, Sales, and VIP Services, working closely with them to execute our company's vision and goals in these key areas.
About You
- Demonstrated experience in luxury hospitality or guest relations role and aptitude for delivering memorable Guest Experience and exceptional guest service skills in hospitality entertainment.
- Eligibility to obtain and maintain a QLD Key Casino Employee License is a mandatory requirement.
- Intermediate / Proficiency in Microsoft Office Suite and hospitality management software (SevenRooms, Opera).
- Excellent administrative skills.
- Exceptional interpersonal and communication skills.
- Intermediate computer literacy.
- Ability to remain calm and composed in high-pressure situations.
- Strong organisational and time management abilities.
- Detail-oriented with a passion for delivering exceptional Guest Experiences.
- Proficiency in Mandarin, Cantonese, or Vietnamese is highly desirable.
Why Join Us
- Work in the region’s premier destination for dining, events and entertainment.
- Permanent Full-Time position.
- Attractive remuneration, negotiable based on qualifications, skills and experience.
- Assistance with relocation expenses for ideal candidates.
- Idyllic location in tropical North Queensland.
- Free car parking.
- Employee Assistance Program.
- Corporate discount on health insurance.
- Paid Parental Leave.
- Generous discounts across Morris Group.
- Permanent career opportunities with pathways into leadership and management levels and between sister properties around Australia.
About Us
The Ville is tropical North Queensland’s premier destination for dining, events and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland’s hottest tourism destinations.
Our parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland including Ardo, Orpheus Island Lodge, and Mt Mulligan Lodge, in addition to owning Morris Hospitality, a Melbourne-based hospitality company that operates some of the city’s most iconic hotels.
As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That’s why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place, and Planet. We’re on a mission to find a better way to do the work we love to make a positive impact for the world around us.
We’re on the lookout for the best and brightest talent across every aspect of hospitality, tourism, corporate services, gaming, and everything in between to give our guests an unmatched holiday experience. If you are looking for a work environment that focusses on employee health and wellbeing, having fun, encourages teamwork and collaboration across all levels of the business and provides a challenge then we would love to hear from you.
How to Apply
Applications close: 2 June 2024
Sounds like you? Apply now!
Please note: Applicants must have eligible working rights in Australia.
Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.
