Visitor Services Officer

National Archives of Australia is seeking candidates for a number of Visitor Services positions to connect Australians to an accessible, visible and interpreted national archival collection.
The Access and Public Engagement Branch is the public face of National Archives of Australia, delivering description, examination, and reference and research services, exhibition, education and lifelong learning programs, publishing, websites, marketing and events nationally. All public engagement programs and services support National Archives' key role of providing an accessible, visible and interpreted national archival collection.
Public Programs is responsible for developing and delivering interpreted, engaging and curated programs aimed at providing access with the national archival collection in the richest possible ways. Public Programs develops and delivers programs onsite, offsite and online through exhibitions - touring, temporary and permanent - lifelong learning programs, school programs and digital experiences.
The key duties of the position include

• Provide high quality customer service to visitors, including responding to requests in-person, by phone and email and providing accurate information about our exhibitions, programs, amenities and resources
• Perform administrative duties including collating daily statistics, operating a point of sales system and other administrative duties as directed
• Deliver engaging and informative education and lifelong learning programs to school groups and visitors
• Provide support to develop and research lifelong learning programs
• Monitor and maintain the presentation of public spaces
• Provide evacuation and fire warden duties and First Aid response as required
• Apply the principles of APS Values, Code of Conduct, workplace diversity principles, work health and safety and participative management within a work and team environment
• Apply the National Archives' Vision, Mission and Commitments as expressed in Strategy 2030 and Our Values.