Address
SalaryJob Number 23220104
Job Category Rooms & Guest Services Operations
Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Are you excited to work and create those epic moments for guests at our multi-award-winning venues? Come and join the largest hotel network in the globe at W Melbourne!
About the Venue - Welcome Desk
The Welcome Desk emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
Why Join W Melbourne?
- Enjoy a competitive salary, exclusive staff perks, and Marriott International global discounts for you, your family and your friends.
- Propel your career forward with Marriott International, the world's largest and most esteemed hotel network.
- Be part of W Melbourne's success, including a Two Hatted Restaurant, Best Deluxe Restaurant, Award Winning Event Spaces, and Award Winning Bar Design.
- Earn a paid day off on your birthday because we believe in celebrating our rockstars – YOU!
- Benefit from our Employee Assistance Program, addressing physical, emotional, and financial wellbeing.
- Take advantage of our Employee Referral Bonus and enjoy working alongside your friends.
The W Insider connects, differentiates and elevates the guest experience with extraordinary experiences. The W Insider creates an Insider Culture at the hotel - with guests, the team and the community. Anticipating and uncovering what will WOW the guest, and empowered to act, the W Insider uses networks, relationships and access to connect the newest, latest and coolest to the W brand and the W guest.
The W Insider brings to life the W core value of ‘Insider’ for the W guest and allows W Hotels Worldwide to activate this key brand differentiator in a way that creates both valuable and memorable experiences for our guests, ultimately driving loyalty to the W brand and providing hotels a way to differentiate themselves in the ever-growing lifestyle hotel marketplace. The position ensures that there is someone available at key times to focus entirely on providing guests insider tips and information on the city they are in as well as creating WOW moments (both big and small) that come to life during the guest’s experience at W.
Unlike other guest-facing talent who have another primary function beyond interacting with guests and providing inside information – like a Welcome Agent accurately processing a check-in or check-out or a Concierge responding to guest inquiries and phone calls –the W Insider has this as their primary role. The role of interacting with guests personally, ensures a more enhanced guest experience and more frequent activation of the ‘Insider’ core value, which in turn leads to greater congruency between W’s promise of insider access and the actual delivery of the experience.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
