Address
Salary- Exciting Opportunity within our Student Communications & Service Excellence Team
- Continuing Full-Time Role
- Located at our Footscray Park Campus
About Us:
At Victoria University, we are committed to fostering a positive workplace culture that supports the provision of advice to current and future students. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.
About the Role:
You’ll be responsible for all aspects of workforce planning, developing best practice and resource plans for all current and future student contact channels. With a focus on efficiencies, resource optimisation and continuous improvement, this role ensures optimal resources are available to meet student need and demand and exceed service standards.
This is a continuing full-time position (36.75 hours per week) at the HEP Level 8 classification and the salary range is $102,256 per annum - $115,153 per annum, plus 17% employer superannuation contribution.The successful candidate will be required to work full-time on-site.
An example of your responsibilities or duties you may perform will include:
- Ensuring that the Customer Experience teams are sufficiently staffed to meet individual and team key performance indicators (KPIs) and service levels by effectively planning, scheduling, and managing resources in real time.
- Ensuring schedules are optimised and covers all communication channels (e.g. calls, emails and inbound/outbound campaigns).
- Providing high quality and timely consultancy and advisory services on all matters related to workforce planning within the Student Contact Centre.
- Proactively identifying and managing issues and gaps in resourcing, developing appropriate contingency strategies for emergency staffing and leave coverage.
What We Offer:
For information on our employee benefits, flexible working, discounts in private health insurance and gym memberships and salary packaging please visit https://www.vu.edu.au/staff/benefits-services-for-staff
How to Apply:
To view a copy of the position description, please click here. To apply for the role, please click on the Apply Now button.
You must submit your application as a single document comprising your cover letter, CV and your responses to the selection criteria listed in the position description.
Application Closing Date: Thursday 15 February 2024 at 11.59pm
Who Do You Contact?
For further information relating to the position, please contact Darrel Caulfield, Director Student Communications & Service Excellence, ***************@vu.edu.au
The University is also seeking to fill other roles within its Service Centres and Advisory Team. Please click on this link Careers at VU to view these roles, to access a copy of their position descriptions and to submit your application.
Our Commitment to Protecting Country:
Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.
Victoria University is committed to inclusion, equity and diversity. VU encourages applications from women, gender diverse, Aboriginal and Torres Strait Islander people and individuals from under-represented backgrounds in this field.
