Address- State Government Statutory Authority – Multiple roles
- Great West End Location –15th July 2024 Start
- $46.27 p/hr plus super, contract with view to extend
The role involves:
- Providing exceptional Customer Service to both internal and external customers
- Providing information, advice and service to customers
- Interpreting and applying the relevant legislation, policies and products
- Processing over the Phone Payments
- Application enquiries
- Complaint handling
- Navigating multiple systems and platforms
- Undertaking range of offline administration duties including responding to email correspondence.
The successful candidate will have:
- Proven Customer Service and Contact Centre Experience
- A customer centric approach
- Ability to learn and navigate multiple systems
- Previous experience in interpreting and applying legislation to customers scenarios
- Great communication skills, both verbal and written
- Complaint handling skills
- Experience working to KPI’s
- Salesforce experience is preferred but not necessary
- The availability to work full time hours rostered Monday to Friday between 8am and 5pm
These positions are due for commencement on Monday July 15th. You will be rewarded with an hourly pay rate of $46.27 /hr plus super along with the opportunity to work in a great team culture, undertaking interesting and diverse work in a high volume Customer Service environment. This role commences will begin on a contract and has potential for extension based on business needs and performance.
To apply please click the apply link for this advertisement. Applications will only be accepted via this link and not via email. Please ensure you attach an up to date resume for an acknowledgement of your application.
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